Job Application: Extended Stay Hotel Operations Manager

This article outlines the information you need when applying for an Operations Manager job at your Extended Stay Hotel. Want to stay up-to-date with all things operations management? See our resources.

Extended Stay Hotel Operations Manager Jobs

In this article, we’ll look at the job application information you need before applying, including a sample Extended Stay Hotel Operations Manager resume & cover letter, qualifications and skills. We’ll also look at courses and books you can consider that help you progress your operations manager career.

 

Resume

A typical resume for an Extended Stay Hotel Operations Manager includes a summary highlighting over 5 years of experience in hotel management, specializing in extended stay properties. It details a proven track record in overseeing daily operations, managing budgets, and ensuring guest satisfaction. The resume lists key skills such as team leadership, financial acumen, and proficiency in property management software. It includes a Bachelor’s degree in Hospitality Management or a related field. Professional experience sections describe roles in managing staff, coordinating maintenance, and implementing marketing strategies to boost occupancy rates. Achievements like increasing revenue, improving guest reviews, and reducing operational costs are emphasized. Certifications in hospitality management or customer service excellence are also noted.

Cover Letter

I am excited to apply for the Extended Stay Hotel Operations Manager position. With over ten years of experience in hospitality management, I have honed my skills in overseeing daily operations, ensuring guest satisfaction, and managing staff effectively. My background includes implementing cost-saving measures, enhancing service quality, and driving occupancy rates. I am adept at handling budgets, coordinating with vendors, and maintaining compliance with industry standards. My leadership style focuses on fostering a collaborative team environment to achieve operational excellence. I am confident that my expertise aligns well with your needs and I am eager to contribute to your hotel’s continued success. Thank you for considering my application.

Qualifications

An Extended Stay Hotel Operations Manager typically needs a bachelor’s degree in hospitality management, business administration, or a related field. Relevant work experience, often 3-5 years in hotel management or a similar role, is crucial. Strong leadership, communication, and organizational skills are essential. Proficiency in hotel management software and a solid understanding of financial management, including budgeting and forecasting, are also important. Certifications such as Certified Hotel Administrator (CHA) can be advantageous. Additionally, a customer-focused attitude and the ability to handle multiple tasks efficiently are key qualifications for this role.

Skills

An Extended Stay Hotel Operations Manager must possess strong leadership and organizational skills to oversee daily operations and ensure guest satisfaction. Excellent communication abilities are essential for interacting with guests, staff, and vendors. Financial acumen is necessary to manage budgets, control costs, and maximize revenue. Problem-solving skills are crucial for addressing guest complaints and operational issues promptly. Knowledge of hospitality software and technology enhances efficiency. Additionally, a deep understanding of extended stay market trends and customer needs is vital for maintaining competitive advantage. Flexibility and adaptability are also important to handle the dynamic nature of hotel operations.

Courses

To become an Extended Stay Hotel Operations Manager and upskill in the role, one would typically take courses in hospitality management, business administration, and customer service. Specialized courses in hotel operations, revenue management, and financial accounting are essential. Training in human resources, leadership, and team management is also crucial. Additionally, courses in marketing, sales, and digital marketing can enhance skills in promoting the hotel. Knowledge of property management systems and software, as well as courses in health and safety regulations, are important for operational efficiency. Continuous professional development through workshops and certifications in hospitality trends and technologies is beneficial.

Books

As an Extended Stay Hotel Operations Manager, you can benefit from reading books that enhance your leadership, customer service, and operational skills. “The Heart of Hospitality” by Micah Solomon offers insights into exceptional customer service. “Setting the Table” by Danny Meyer provides lessons on hospitality and business management. “The New Gold Standard” by Joseph A. Michelli explores the Ritz-Carlton’s service excellence. “Leaders Eat Last” by Simon Sinek can help you build a strong team culture. “Revenue Management for the Hospitality Industry” by David K. Hayes and Allisha A. Miller is essential for mastering financial strategies. These books will equip you with the knowledge to improve guest satisfaction, streamline operations, and lead your team effectively.

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