Job Duties: Aged Care Operations Manager

Aged Care Operations Manager Jobs

In this article, we’ll look at the job information you need to know, including an example of Aged Care Operations Manager daily duties, a typical work day in the role & team meetings you would attend. We’ll also look at alternative names for this role and the software & templates you would use in this role.

Duties

An Aged Care Operations Manager oversees the daily operations of aged care facilities, ensuring high-quality care for residents. They manage staff, including hiring, training, and performance evaluations, to maintain a skilled and compassionate workforce. They develop and implement policies and procedures to comply with regulatory standards and improve service delivery. Budget management, including financial planning and resource allocation, is a key responsibility. They also handle resident admissions, coordinate care plans, and address any concerns or complaints from residents and their families. Additionally, they work to foster a safe, supportive, and engaging environment for both residents and staff.

Typical Work Day

An Aged Care Operations Manager typically starts their day by reviewing reports and emails to stay updated on facility operations. They conduct morning meetings with staff to discuss daily tasks and any issues. Throughout the day, they oversee the quality of care provided, ensuring compliance with regulations and standards. They handle administrative duties such as budgeting, staffing, and scheduling. Regularly, they meet with residents and their families to address concerns and improve services. The day often includes coordinating with healthcare providers and suppliers. They end the day by preparing reports and planning for the next day’s activities.

Regular Meetings

An Aged Care Operations Manager would run or attend various types of meetings, including staff meetings to discuss daily operations and address any issues. They would also participate in strategic planning sessions to align the facility’s goals with broader organizational objectives. Regular compliance and quality assurance meetings are essential to ensure adherence to healthcare regulations. Family meetings might be held to update relatives on residents’ well-being. Additionally, they would attend budget and financial planning meetings to manage resources effectively. Lastly, they might engage in community outreach meetings to foster relationships with local organizations and stakeholders.

Alternative Names

An Aged Care Operations Manager can also be referred to as a Senior Care Facility Manager, reflecting their role in overseeing the operations of senior living facilities. Another alternative name is Elderly Care Services Director, which emphasizes their responsibility for directing services aimed at elderly care. Additionally, they may be known as a Residential Care Manager, highlighting their focus on managing residential care settings. Some organizations might use the title Geriatric Care Administrator to underline their expertise in geriatric care management. Lastly, the term Long-Term Care Operations Director can be used to denote their role in managing long-term care facilities.

Software

An Aged Care Operations Manager would need various types of software to efficiently manage their responsibilities. They would require electronic health record (EHR) systems to maintain and access patient information securely. Scheduling software is essential for managing staff shifts and resident appointments. Financial management software helps in budgeting, billing, and payroll processing. Customer relationship management (CRM) systems are useful for tracking interactions with residents and their families. Additionally, compliance and reporting software ensures adherence to regulatory standards. Communication tools like email and instant messaging platforms facilitate internal and external communication. Lastly, training and development software aids in staff education and skill enhancement.

Templates

An Aged Care Operations Manager would need various templates to streamline operations and ensure compliance. These include care plan templates to document individual resident needs and preferences, incident report templates for recording accidents or issues, and staff scheduling templates to manage shifts efficiently. They would also require training and development templates to track staff qualifications and ongoing education. Additionally, budget and financial report templates are essential for managing expenses and funding. Quality assurance and audit templates help maintain high standards of care, while communication templates facilitate consistent updates to families and stakeholders.