Job Duties: Airline Ticket Agency Operations Manager

Airline Ticket Agency Operations Manager Jobs

In this article, we’ll look at the job information you need to know, including an example of Airline Ticket Agency Operations Manager daily duties, a typical work day in the role & team meetings you would attend. We’ll also look at alternative names for this role and the software & templates you would use in this role.

Duties

An Airline Ticket Agency Operations Manager oversees daily operations, ensuring efficient ticket sales and customer service. They manage staff, handle scheduling, and provide training to maintain high service standards. They monitor sales targets, analyze performance data, and implement strategies to boost revenue. The manager resolves customer complaints, coordinates with airlines for smooth operations, and ensures compliance with industry regulations. They also manage budgets, control costs, and maintain relationships with key stakeholders. Additionally, they stay updated on industry trends and technological advancements to enhance operational efficiency.

Typical Work Day

An Airline Ticket Agency Operations Manager starts their day by reviewing sales reports and performance metrics. They hold a morning briefing with their team to discuss daily targets and address any issues. Throughout the day, they oversee ticketing operations, ensuring compliance with airline policies and customer service standards. They handle escalated customer complaints, coordinate with airlines for schedule changes, and manage staffing schedules. Regular meetings with senior management are held to discuss strategic goals. The day ends with a review of the day’s performance and planning for the next day.

Regular Meetings

An Airline Ticket Agency Operations Manager would run or attend various types of meetings. These include staff meetings to discuss daily operations, performance reviews, and training sessions. They would also participate in strategy meetings with senior management to plan sales targets and marketing initiatives. Coordination meetings with airline representatives to negotiate contracts and resolve issues are common. Additionally, they might attend industry conferences and networking events to stay updated on market trends and regulatory changes. Regular customer service meetings to address feedback and improve service quality are also essential.

Alternative Names

The occupation of an Airline Ticket Agency Operations Manager can be referred to by several alternative names. These include Airline Ticketing Manager, Airline Reservations Manager, and Airline Customer Service Manager. Additionally, the role may be known as a Ticket Sales Operations Manager or an Airline Booking Operations Manager. In some contexts, the position might also be called an Airline Ticket Office Manager or a Travel Agency Operations Manager. Each of these titles reflects the core responsibilities of overseeing ticket sales, managing reservations, and ensuring efficient customer service within an airline or travel agency setting.

Software

An Airline Ticket Agency Operations Manager would need a variety of software to efficiently manage operations. They would require a Global Distribution System (GDS) like Amadeus or Sabre for booking and ticketing. Customer Relationship Management (CRM) software, such as Salesforce, is essential for managing customer interactions and data. They would also need accounting software like QuickBooks for financial management. Additionally, workforce management software, such as Kronos, is necessary for scheduling and managing staff. Finally, communication tools like Slack or Microsoft Teams are crucial for internal coordination and collaboration.

Templates

An Airline Ticket Agency Operations Manager would need various templates to streamline operations. These include customer service scripts for handling inquiries and complaints, ticket booking and cancellation forms, and daily sales and performance reports. They would also require training manuals for new employees, shift schedules, and compliance checklists to ensure adherence to aviation regulations. Additionally, templates for marketing emails, promotional offers, and customer feedback surveys would be essential. Financial reporting templates for budgeting and expense tracking would also be necessary to maintain operational efficiency.