Job Duties: Auto Glass Shop Operations Manager

Auto Glass Shop Operations Manager Jobs

In this article, we’ll look at the job information you need to know, including an example of Auto Glass Shop Operations Manager daily duties, a typical work day in the role & team meetings you would attend. We’ll also look at alternative names for this role and the software & templates you would use in this role.

Duties

An Auto Glass Shop Operations Manager oversees daily operations, ensuring efficient workflow and high-quality service. They manage staff, including hiring, training, and scheduling technicians. They handle inventory control, ordering supplies, and maintaining equipment. Customer service is a key responsibility, addressing client inquiries and resolving complaints. They also ensure compliance with safety regulations and industry standards. Financial duties include budgeting, cost control, and financial reporting. Additionally, they develop and implement business strategies to drive growth and profitability. Effective communication and problem-solving skills are essential for coordinating with suppliers, customers, and team members.

Typical Work Day

An Auto Glass Shop Operations Manager typically starts their day by reviewing the schedule and ensuring all appointments are confirmed. They oversee the inventory, making sure all necessary materials are in stock. Throughout the day, they coordinate with technicians, assign tasks, and address any issues that arise. They also handle customer inquiries, provide quotes, and ensure high service standards. Administrative duties include managing budgets, processing invoices, and maintaining records. Regularly, they conduct team meetings to discuss performance and safety protocols. Their day often ends with a review of completed jobs and planning for the next day.

Regular Meetings

An Auto Glass Shop Operations Manager would run or attend various types of meetings to ensure smooth operations. These include daily team briefings to discuss schedules and job assignments, safety meetings to review protocols and prevent accidents, and quality control meetings to address workmanship standards. They would also participate in inventory management meetings to track supplies and order materials, customer service meetings to resolve complaints and improve satisfaction, and strategic planning sessions with upper management to set goals and review performance metrics. Additionally, they might attend vendor meetings to negotiate contracts and pricing.

Alternative Names

An Auto Glass Shop Operations Manager can be referred to by several alternative names. One common title is Auto Glass Service Manager, emphasizing the service aspect of the role. Another alternative is Auto Glass Repair Manager, which highlights the repair duties involved. Some may also use the title Auto Glass Installation Manager, focusing on the installation responsibilities. Additionally, the role can be called Auto Glass Shop Supervisor, indicating a supervisory position within the shop. Lastly, Auto Glass Operations Supervisor is another suitable alternative, combining both operational and supervisory elements of the job.

Software

An Auto Glass Shop Operations Manager would need several types of software to efficiently run the business. Customer Relationship Management (CRM) software is essential for managing client interactions and service history. Inventory Management software helps track glass and supplies. Scheduling software is crucial for coordinating appointments and staff shifts. Accounting software is needed for financial tracking and invoicing. Additionally, Point of Sale (POS) systems facilitate transactions, while Fleet Management software can optimize the use of service vehicles. Finally, communication tools like email and messaging platforms are vital for internal and external communication.

Templates

An Auto Glass Shop Operations Manager would need several types of templates to streamline operations. These include scheduling templates for staff shifts and appointments, inventory management templates to track glass and supplies, and customer service templates for quotes, invoices, and follow-up communications. Additionally, safety inspection checklists ensure compliance with industry standards, while training templates help onboard new employees efficiently. Financial reporting templates are essential for budgeting and financial analysis, and marketing templates assist in promoting services through various channels. These templates collectively enhance operational efficiency and service quality.