Job Duties: Chicken Wings Restaurant Operations Manager

Chicken Wings Restaurant Operations Manager Jobs

In this article, we’ll look at the job information you need to know, including an example of Chicken Wings Restaurant Operations Manager daily duties, a typical work day in the role & team meetings you would attend. We’ll also look at alternative names for this role and the software & templates you would use in this role.

Duties

A Chicken Wings Restaurant Operations Manager oversees daily operations, ensuring high-quality food and service standards. They manage staff, including hiring, training, and scheduling, to maintain efficient workflow. Inventory control is crucial, requiring regular stock checks and supplier coordination. They handle customer service issues, ensuring satisfaction and addressing complaints promptly. Financial responsibilities include budgeting, cost control, and sales analysis to optimize profitability. Compliance with health and safety regulations is mandatory, necessitating regular inspections and staff training. Marketing efforts, such as promotions and community engagement, are also part of their role to drive business growth.

Typical Work Day

A Chicken Wings Restaurant Operations Manager starts the day by reviewing sales reports and inventory levels. They then conduct a staff meeting to assign duties and discuss daily goals. Throughout the day, they oversee food preparation, ensuring quality and safety standards are met. They handle customer complaints, manage staff schedules, and coordinate with suppliers for timely deliveries. During peak hours, they assist on the floor, ensuring efficient service. The day ends with closing procedures, financial reconciliations, and planning for the next day.

Regular Meetings

A Chicken Wings Restaurant Operations Manager would run or attend various types of meetings to ensure smooth operations. These include staff meetings to discuss daily tasks, customer service, and performance reviews. They would also hold inventory and supply chain meetings to manage stock levels and supplier relationships. Financial review meetings are essential to analyze sales, costs, and profitability. Additionally, they would attend marketing strategy sessions to plan promotions and community engagement. Health and safety meetings are crucial to ensure compliance with regulations. Lastly, they might participate in corporate meetings to align with broader company goals and policies.

Alternative Names

The role of a Chicken Wings Restaurant Operations Manager can be referred to by several alternative names. One common title is Chicken Wings Restaurant General Manager, emphasizing overall leadership. Another alternative is Chicken Wings Restaurant Supervisor, highlighting oversight responsibilities. The position can also be called Chicken Wings Restaurant Director of Operations, which underscores strategic planning and execution. Additionally, the title Chicken Wings Restaurant Manager is often used for simplicity. Each of these titles reflects the core responsibilities of managing the daily operations, staff, and customer service in a chicken wings restaurant.

Software

A Chicken Wings Restaurant Operations Manager would need several types of software to ensure smooth operations. Point of Sale (POS) software is essential for managing transactions and sales data. Inventory management software helps track stock levels and order supplies efficiently. Employee scheduling software is crucial for organizing shifts and managing labor costs. Customer relationship management (CRM) software can enhance customer engagement and loyalty programs. Additionally, accounting software is necessary for financial tracking and reporting. Lastly, kitchen display systems (KDS) can streamline order preparation and improve kitchen efficiency.

Templates

As a Chicken Wings Restaurant Operations Manager, you would need various templates to streamline operations. These include inventory management templates to track stock levels and reorder supplies efficiently. Employee scheduling templates ensure optimal staffing and shift coverage. Financial reporting templates help monitor expenses, revenue, and profitability. Customer feedback forms gather insights for service improvement. Standard operating procedure (SOP) templates maintain consistency in food preparation and service. Marketing plan templates assist in organizing promotional activities and campaigns. Lastly, health and safety checklists ensure compliance with regulations and maintain a safe environment for both staff and customers.