Job Duties: Citizens Advice Bureau Operations Manager

Citizens Advice Bureau Operations Manager Jobs

In this article, we’ll look at the job information you need to know, including an example of Citizens Advice Bureau Operations Manager daily duties, a typical work day in the role & team meetings you would attend. We’ll also look at alternative names for this role and the software & templates you would use in this role.

Duties

A Citizens Advice Bureau Operations Manager oversees the daily operations of the bureau, ensuring efficient service delivery to clients. They manage staff and volunteers, providing training and support to maintain high service standards. The role involves coordinating outreach programs, handling budgets, and ensuring compliance with legal and organizational policies. They also analyze service data to improve processes and report to senior management. Additionally, they liaise with external stakeholders, including local authorities and community organizations, to foster partnerships and secure funding. Effective communication, leadership, and problem-solving skills are essential for this role.

Typical Work Day

A Citizens Advice Bureau Operations Manager typically starts their day by reviewing emails and prioritizing tasks. They attend morning meetings with staff to discuss daily objectives and any urgent issues. Throughout the day, they oversee the bureau’s operations, ensuring that advisors have the resources they need. They handle escalated client cases, liaise with external organizations, and monitor service quality. Administrative duties include budgeting, reporting, and compliance checks. They also focus on staff training and development. The day often ends with a review of the day’s achievements and planning for the next.

Regular Meetings

As a Citizens Advice Bureau Operations Manager, one would run or attend various types of meetings. These include team meetings to coordinate staff and volunteer activities, strategy meetings to plan service delivery and outreach, and performance review meetings to assess and improve service quality. They would also attend stakeholder meetings with local authorities and community organizations to discuss partnerships and funding. Additionally, they might participate in training sessions to ensure staff are up-to-date with the latest policies and procedures, and client feedback meetings to address concerns and improve services.

Alternative Names

The role of a Citizens Advice Bureau Operations Manager can be referred to by several alternative names. These include Community Advice Center Operations Manager, Public Assistance Office Manager, Client Services Operations Manager, and Community Support Services Manager. Additionally, the position may be known as a Social Services Operations Manager, Client Advocacy Operations Manager, or Public Resource Center Manager. Each of these titles reflects the core responsibilities of overseeing the operations and ensuring the effective delivery of advisory and support services to the public.

Software

A Citizens Advice Bureau Operations Manager would need a variety of software to effectively manage operations. Customer Relationship Management (CRM) software is essential for tracking client interactions and case management. Project management tools like Trello or Asana help in organizing tasks and team collaboration. Financial software such as QuickBooks or Xero is necessary for budgeting and financial reporting. Communication tools like Slack or Microsoft Teams facilitate internal communication. Additionally, data analysis software like Excel or Tableau is useful for generating reports and analyzing service metrics. Document management systems ensure secure storage and easy retrieval of important documents.

Templates

As a Citizens Advice Bureau Operations Manager, you would need various templates to streamline operations and ensure consistency. These include client intake forms to gather essential information, volunteer and staff scheduling templates to manage shifts, and training materials to onboard new team members. Additionally, you would require performance evaluation templates to assess staff and volunteer effectiveness, meeting agenda templates to organize discussions, and feedback forms to collect client and staff input. Financial reporting templates would also be necessary to track budgets and expenditures.