Job Duties: Doula Operations Manager

Doula Operations Manager Jobs

In this article, we’ll look at the job information you need to know, including an example of Doula Operations Manager daily duties, a typical work day in the role & team meetings you would attend. We’ll also look at alternative names for this role and the software & templates you would use in this role.

Duties

A Doula Operations Manager oversees the daily operations of a doula service organization. They are responsible for managing and scheduling doula staff, ensuring that clients are matched with appropriate doulas, and maintaining high standards of care. They handle administrative tasks such as budgeting, billing, and record-keeping. Additionally, they coordinate training and professional development for doulas, ensuring compliance with industry standards and certifications. The role also involves marketing and community outreach to promote services and build partnerships. Effective communication and problem-solving skills are essential to address client concerns and operational challenges.

Typical Work Day

A Doula Operations Manager typically starts their day by reviewing schedules and ensuring that doulas are assigned to clients appropriately. They handle administrative tasks such as updating client records, processing payments, and managing supplies. Throughout the day, they communicate with doulas to provide support, address any issues, and ensure high-quality care. They may also meet with clients to discuss their needs and match them with suitable doulas. Additionally, they coordinate training sessions and workshops for the team. The day often ends with a review of the day’s activities and planning for the next.

Regular Meetings

A Doula Operations Manager would run or attend various types of meetings to ensure smooth operations and high-quality care. These include team meetings with doulas to discuss schedules, client needs, and professional development. They would also attend strategy meetings with senior management to align on business goals and growth plans. Client intake meetings are crucial for understanding client requirements and matching them with the right doula. Additionally, they might participate in community outreach meetings to build partnerships with healthcare providers and local organizations. Regular performance review meetings with staff ensure continuous improvement and adherence to standards.

Alternative Names

A Doula Operations Manager can also be referred to by several alternative names. One common title is Doula Program Coordinator, which emphasizes the organizational aspect of the role. Another alternative is Doula Services Director, highlighting a leadership position within the service. The title Doula Care Manager is also used, focusing on the management of care provided by doulas. Additionally, some organizations might use the term Doula Team Leader to denote the supervisory responsibilities involved. Each of these titles reflects different facets of the role, from coordination and management to leadership and care oversight.

Software

A Doula Operations Manager would need scheduling software to manage appointments and shifts efficiently. Client relationship management (CRM) software is essential for maintaining detailed client records and communication. Project management tools help in organizing tasks and team collaboration. Financial software is necessary for budgeting, invoicing, and payroll. Additionally, communication platforms like email and instant messaging apps are crucial for seamless interaction with clients and team members. Lastly, educational and training software can be beneficial for ongoing staff development and certification tracking.

Templates

A Doula Operations Manager would need several types of templates to streamline their work. These include client intake forms to gather essential information about expectant parents, scheduling templates to manage appointments and shifts for doulas, and feedback forms to collect client reviews and improve services. Additionally, they would benefit from contract templates to formalize agreements with clients and doulas, as well as financial tracking templates to monitor expenses and revenue. Training and onboarding templates for new doulas would also be essential to ensure consistent service quality.