Job Duties: E-Commerce Service Operations Manager

E-Commerce Service Operations Manager Jobs

In this article, we’ll look at the job information you need to know, including an example of E-Commerce Service Operations Manager daily duties, a typical work day in the role & team meetings you would attend. We’ll also look at alternative names for this role and the software & templates you would use in this role.

Duties

An E-Commerce Service Operations Manager oversees the daily operations of an online retail platform. They ensure seamless order processing, manage inventory levels, and coordinate with logistics for timely deliveries. They also handle customer service issues, resolving complaints and improving satisfaction. Additionally, they analyze sales data to optimize performance, implement marketing strategies, and collaborate with IT to maintain website functionality. The role involves budget management, vendor negotiations, and compliance with industry regulations. Effective communication and leadership skills are essential to lead a team and drive operational efficiency.

Typical Work Day

An E-Commerce Service Operations Manager typically starts their day by reviewing sales reports and key performance indicators to assess the previous day’s performance. They then hold a team meeting to discuss priorities, address any issues, and delegate tasks. Throughout the day, they monitor website functionality, coordinate with IT for any technical issues, and ensure customer service teams are resolving inquiries efficiently. They also collaborate with marketing to plan promotions and analyze competitor strategies. Regularly, they review inventory levels and liaise with suppliers to maintain stock. The day often ends with a final check on sales metrics and preparing a summary report for senior management.

Regular Meetings

An E-Commerce Service Operations Manager typically runs or attends various types of meetings. These include strategy meetings to align on business goals and objectives, performance review meetings to assess key metrics and KPIs, and team meetings to coordinate daily operations and address any issues. They also participate in cross-functional meetings with marketing, IT, and customer service teams to ensure seamless integration and collaboration. Additionally, they may attend vendor or supplier meetings to negotiate contracts and service agreements, as well as customer feedback sessions to gather insights for service improvement.

Alternative Names

An E-Commerce Service Operations Manager can be known by several alternative titles. They may be referred to as an E-Commerce Operations Manager, highlighting their role in overseeing online business activities. Another common title is E-Commerce Customer Service Manager, emphasizing their focus on customer interactions and satisfaction. They might also be called an Online Retail Operations Manager, which underscores their responsibility for managing the operational aspects of online retail platforms. Additionally, some organizations might use the title E-Commerce Fulfillment Manager, pointing to their role in ensuring that orders are processed and delivered efficiently.

Software

An E-Commerce Service Operations Manager would need a variety of software to effectively manage their responsibilities. They would require e-commerce platforms like Shopify or Magento for online store management. Customer relationship management (CRM) software such as Salesforce would be essential for handling customer interactions. Inventory management systems like TradeGecko would help in tracking stock levels. Additionally, they would need analytics tools like Google Analytics for monitoring website performance and sales data. Project management software such as Asana or Trello would assist in coordinating tasks and team activities. Lastly, communication tools like Slack or Microsoft Teams would be necessary for efficient team collaboration.

Templates

An E-Commerce Service Operations Manager would need several types of templates to streamline their work. These include customer service response templates for addressing common inquiries and issues efficiently. They would also require order processing templates to ensure consistency in handling orders. Performance reporting templates are essential for tracking key metrics and operational efficiency. Additionally, they would benefit from inventory management templates to monitor stock levels and reorder points. Marketing campaign templates would help in planning and executing promotional activities. Lastly, they would need training and onboarding templates to ensure new team members are well-prepared for their roles.