Job Duties: Educational Testing Service Operations Manager

Educational Testing Service Operations Manager Jobs

In this article, we’ll look at the job information you need to know, including an example of Educational Testing Service Operations Manager daily duties, a typical work day in the role & team meetings you would attend. We’ll also look at alternative names for this role and the software & templates you would use in this role.

Duties

An Educational Testing Service (ETS) Operations Manager oversees the administration and logistics of standardized testing programs. They ensure the smooth execution of test development, distribution, and scoring processes. This role involves coordinating with various departments, managing budgets, and maintaining compliance with regulatory standards. The manager also addresses technical issues, implements process improvements, and ensures data security. Additionally, they supervise staff, provide training, and handle customer inquiries and complaints. Effective communication with stakeholders, including educational institutions and policymakers, is crucial. The goal is to deliver accurate, timely, and fair testing services to support educational assessment and advancement.

Typical Work Day

An Educational Testing Service Operations Manager typically starts their day by reviewing schedules and ensuring all testing materials are prepared and distributed. They coordinate with team members to address any logistical issues and oversee the setup of testing environments. Throughout the day, they monitor test administration to ensure compliance with protocols and troubleshoot any technical problems. They also handle communication with test centers and proctors, providing support and guidance as needed. In the afternoon, they analyze data from completed tests, prepare reports, and plan for upcoming testing sessions. The day often ends with meetings to discuss performance metrics and strategize improvements.

Regular Meetings

An Educational Testing Service Operations Manager would run or attend various types of meetings. These include strategic planning sessions to align testing services with organizational goals, team meetings to coordinate daily operations and address any issues, and quality assurance meetings to ensure the accuracy and reliability of tests. They would also participate in client meetings to discuss service requirements and performance reviews, as well as training sessions to keep staff updated on new procedures and technologies. Additionally, they might attend industry conferences to stay informed about trends and innovations in educational testing.

Alternative Names

An Educational Testing Service Operations Manager can be referred to by several alternative names. One common alternative is “Assessment Operations Manager,” which emphasizes the focus on managing assessment processes. Another possible title is “Testing Services Manager,” highlighting the role in overseeing testing services. Additionally, “Examination Services Operations Manager” can be used to specify the management of examination-related services. “Educational Assessment Operations Director” is another alternative that conveys a higher level of responsibility and oversight in educational assessments. Lastly, “Test Administration Manager” is a straightforward title that underscores the administrative aspect of managing testing operations.

Software

An Educational Testing Service Operations Manager would need a variety of software to effectively manage their responsibilities. They would require test administration software to schedule and oversee exams, and data analysis tools to interpret test results and performance metrics. Customer relationship management (CRM) software is essential for managing communications with test-takers and educational institutions. Project management software helps in coordinating tasks and timelines, while human resources software is necessary for managing staff and recruitment. Additionally, they would benefit from using financial management software to handle budgeting and expenses, and compliance software to ensure adherence to educational standards and regulations.

Templates

An Educational Testing Service Operations Manager would need various templates to streamline processes and ensure consistency. These include test administration guidelines to standardize procedures across different locations, incident report forms for documenting any irregularities during testing, and performance evaluation templates for assessing staff efficiency. Additionally, they would require scheduling templates to organize test dates and times, communication templates for consistent messaging with stakeholders, and data analysis templates to interpret test results. Budget planning templates would also be essential for managing financial resources effectively.