Job Duties: Extended Stay Hotel Operations Manager

Extended Stay Hotel Operations Manager Jobs

In this article, we’ll look at the job information you need to know, including an example of Extended Stay Hotel Operations Manager daily duties, a typical work day in the role & team meetings you would attend. We’ll also look at alternative names for this role and the software & templates you would use in this role.

Duties

An Extended Stay Hotel Operations Manager oversees daily operations to ensure guest satisfaction and efficient functioning. They manage staff, including hiring, training, and scheduling, to maintain high service standards. They handle budgeting, financial reporting, and cost control to maximize profitability. The manager addresses guest concerns, resolves issues, and ensures compliance with safety and health regulations. They also coordinate maintenance and housekeeping to maintain property standards. Additionally, they develop marketing strategies to attract long-term guests and foster relationships with corporate clients. Effective communication and leadership skills are essential for this role.

Typical Work Day

An Extended Stay Hotel Operations Manager starts the day by reviewing occupancy reports and addressing any overnight issues. They conduct a morning meeting with staff to assign tasks and discuss daily goals. Throughout the day, they oversee housekeeping, maintenance, and front desk operations, ensuring high standards of guest service. They handle guest complaints, coordinate long-term reservations, and manage inventory and supplies. Financial tasks include monitoring budgets and preparing reports. The manager also meets with department heads to strategize improvements and ensure compliance with safety regulations. The day ends with a final check of operations and a briefing for the evening staff.

Regular Meetings

An Extended Stay Hotel Operations Manager would run or attend various types of meetings to ensure smooth operations. These include daily staff briefings to discuss guest arrivals, departures, and special requests. They would also hold weekly management meetings to review financial performance, occupancy rates, and operational challenges. Monthly safety and compliance meetings are essential to address regulatory requirements and staff training. Additionally, they would participate in strategic planning sessions with corporate executives to align hotel goals with broader company objectives. Regular guest feedback meetings are also crucial to improve service quality and address any issues.

Alternative Names

An Extended Stay Hotel Operations Manager can also be referred to as a Long-Term Stay Hotel Manager, reflecting their focus on guests who stay for extended periods. Another alternative name is Extended Stay Property Manager, emphasizing their role in overseeing the entire property. They may also be called a Residence Hotel Manager, highlighting the residential aspect of the accommodations. Additionally, some might use the title Extended Stay Lodging Manager, which underscores their responsibility for managing lodging services. Lastly, the term Extended Stay Hospitality Manager can be used to indicate their broader role in ensuring guest satisfaction and operational efficiency in the hospitality sector.

Software

An Extended Stay Hotel Operations Manager would need property management software (PMS) to handle reservations, check-ins, and check-outs efficiently. Customer relationship management (CRM) software is essential for maintaining guest satisfaction and managing loyalty programs. Accounting software is necessary for budgeting, financial reporting, and payroll management. Housekeeping management software helps in scheduling and tracking room cleaning and maintenance. Additionally, inventory management software is crucial for monitoring supplies and stock levels. Communication tools like email and instant messaging platforms are vital for internal coordination and guest communication. Finally, analytics and reporting software can provide insights into operational performance and guest trends.

Templates

An Extended Stay Hotel Operations Manager would need various templates to streamline operations and ensure consistency. These include guest check-in and check-out forms to facilitate smooth transitions, maintenance request forms for efficient handling of repairs, and housekeeping checklists to maintain cleanliness standards. They would also require staff scheduling templates to manage shifts, inventory tracking sheets to monitor supplies, and guest feedback forms to gather insights for improvement. Additionally, financial reporting templates are essential for budgeting and expense tracking, while emergency contact lists ensure safety protocols are in place.