Job Duties: Glass Repair Service Operations Manager

Glass Repair Service Operations Manager Jobs

In this article, we’ll look at the job information you need to know, including an example of Glass Repair Service Operations Manager daily duties, a typical work day in the role & team meetings you would attend. We’ll also look at alternative names for this role and the software & templates you would use in this role.

Duties

A Glass Repair Service Operations Manager oversees daily operations, ensuring efficient workflow and high-quality service. They manage staff, including hiring, training, and performance evaluations. They coordinate repair schedules, maintain inventory, and ensure compliance with safety regulations. They also handle customer service issues, providing resolutions and maintaining client satisfaction. Budget management, cost control, and financial reporting are key responsibilities. Additionally, they develop and implement operational policies and procedures to enhance productivity and service quality. They stay updated on industry trends and technologies to keep the business competitive.

Typical Work Day

A Glass Repair Service Operations Manager typically starts their day by reviewing the schedule and assigning tasks to technicians. They ensure that all necessary materials and tools are available for the day’s jobs. Throughout the day, they monitor job progress, address any issues that arise, and maintain communication with clients to provide updates. They also handle administrative tasks such as invoicing, payroll, and inventory management. Regularly, they conduct quality checks on completed work and provide training or feedback to staff. The day often ends with a review of completed jobs and planning for the next day.

Regular Meetings

A Glass Repair Service Operations Manager would run or attend various types of meetings. These include daily team briefings to discuss job assignments and safety protocols, weekly operational meetings to review performance metrics and address any logistical issues, and monthly strategy sessions with senior management to plan for business growth and resource allocation. They would also participate in client meetings to discuss service requirements and resolve any customer concerns, as well as vendor meetings to negotiate supply contracts and ensure timely delivery of materials. Additionally, they might attend industry conferences to stay updated on the latest technologies and best practices.

Alternative Names

The occupation of Glass Repair Service Operations Manager can be referred to by several alternative names. These include Glass Repair Service Supervisor, Glass Repair Operations Coordinator, Glass Repair Service Director, and Glass Repair Service Administrator. Other possible titles are Glass Repair Operations Manager, Glass Service Operations Supervisor, and Glass Repair Service Lead. Each of these titles reflects the managerial and supervisory responsibilities associated with overseeing the operations of a glass repair service.

Software

A Glass Repair Service Operations Manager would need several types of software to efficiently manage operations. Customer Relationship Management (CRM) software is essential for tracking customer interactions and managing service requests. Scheduling and dispatch software helps in organizing technician appointments and optimizing routes. Inventory management software is crucial for keeping track of glass and repair supplies. Accounting software is needed for handling invoices, payroll, and financial reporting. Additionally, project management software can assist in coordinating larger repair projects and ensuring timely completion. Finally, communication tools like email and instant messaging platforms are vital for internal and external communication.

Templates

A Glass Repair Service Operations Manager would need several types of templates to streamline operations. These include work order templates to detail repair tasks, customer service templates for consistent communication, and scheduling templates to manage technician assignments. Inventory management templates are essential for tracking glass and materials. Financial templates, such as invoicing and expense reports, help maintain accurate financial records. Safety checklists ensure compliance with industry standards. Additionally, performance evaluation templates assist in assessing employee productivity and service quality. These templates collectively enhance efficiency and service delivery.