Job Duties: Hammam Operations Manager

Hammam Operations Manager Jobs

In this article, we’ll look at the job information you need to know, including an example of Hammam Operations Manager daily duties, a typical work day in the role & team meetings you would attend. We’ll also look at alternative names for this role and the software & templates you would use in this role.

Duties

A Hammam Operations Manager oversees the daily operations of a traditional bathhouse, ensuring a high standard of service and customer satisfaction. They manage staff schedules, training, and performance, ensuring all employees adhere to hygiene and safety protocols. The manager coordinates with suppliers for inventory and maintenance needs, ensuring the facility is well-stocked and equipment is functioning properly. They handle customer inquiries, reservations, and complaints, striving to provide a seamless and relaxing experience. Additionally, they monitor financial performance, prepare budgets, and implement marketing strategies to attract and retain clients. The role requires strong leadership, organizational, and communication skills to maintain the smooth operation of the hammam.

Typical Work Day

A Hammam Operations Manager typically starts their day by inspecting the facility to ensure cleanliness and readiness. They then review the day’s bookings and coordinate with staff to confirm appointments and special requests. Throughout the day, they oversee the smooth operation of services, manage inventory, and address any client concerns. They also handle administrative tasks such as scheduling, payroll, and supply orders. Regular meetings with staff ensure high service standards and address any issues. The day often ends with a final walkthrough to ensure the facility is prepared for the next day.

Regular Meetings

A Hammam Operations Manager would run or attend various types of meetings to ensure smooth operations. They would conduct staff meetings to discuss daily tasks, customer service standards, and hygiene protocols. They would also hold training sessions for new employees and ongoing professional development for existing staff. Regular maintenance meetings with the facilities team would be essential to address equipment and infrastructure needs. Additionally, they would attend budget and financial planning meetings with upper management to discuss revenue, expenses, and profitability. Customer feedback review meetings would also be crucial to continually improve service quality.

Alternative Names

A Hammam Operations Manager can also be referred to by several alternative names. They might be called a Hammam Spa Manager, emphasizing their role in overseeing the spa-like aspects of the hammam. Another common title is Hammam Facility Manager, which highlights their responsibility for the overall management of the facility. In some contexts, they may be known as a Hammam Director, indicating a higher level of authority and strategic oversight. Additionally, the term Hammam Supervisor can be used, particularly in settings where the role involves more direct supervision of staff and daily operations.

Software

A Hammam Operations Manager would need scheduling software to manage appointments and staff shifts efficiently. Customer relationship management (CRM) software is essential for maintaining client records and preferences. Inventory management software helps track supplies like towels, oils, and cleaning products. Financial software is necessary for budgeting, payroll, and financial reporting. Additionally, point-of-sale (POS) systems facilitate smooth transactions. Employee training and performance management software can ensure staff are well-trained and meeting service standards. Lastly, marketing software aids in promoting services and managing social media presence.

Templates

As a Hammam Operations Manager, you would need several types of templates to ensure smooth operations. These include scheduling templates for staff shifts, maintenance checklists for equipment and facilities, and customer booking forms to manage appointments efficiently. Additionally, you would require inventory tracking sheets for supplies, financial reporting templates for budgeting and expense management, and customer feedback forms to gather insights for service improvement. Training manuals and standard operating procedures (SOP) templates are also essential to maintain consistent service quality and staff performance.