Job Duties: Hawker Centre Operations Manager

Hawker Centre Operations Manager Jobs

In this article, we’ll look at the job information you need to know, including an example of Hawker Centre Operations Manager daily duties, a typical work day in the role & team meetings you would attend. We’ll also look at alternative names for this role and the software & templates you would use in this role.

Duties

A Hawker Centre Operations Manager oversees the daily operations of a hawker centre, ensuring cleanliness, safety, and regulatory compliance. They coordinate with stallholders to address their needs and resolve any issues. The manager supervises maintenance activities, manages waste disposal, and ensures the availability of essential utilities. They also handle customer complaints, monitor food quality, and enforce hygiene standards. Additionally, the manager is responsible for financial management, including budgeting and expense tracking. They may also organize promotional events to attract customers and enhance the centre’s reputation. Effective communication and problem-solving skills are essential for this role.

Typical Work Day

A Hawker Centre Operations Manager starts the day early, ensuring all stalls are ready for business. They oversee cleanliness, coordinate with vendors, and address any immediate issues. Throughout the day, they monitor food safety standards, manage staff schedules, and handle customer complaints. They also liaise with suppliers for inventory needs and ensure compliance with health regulations. Regular inspections of facilities and equipment are conducted to maintain operational efficiency. By evening, they review the day’s performance, prepare reports, and plan for the next day. Their role demands constant vigilance and effective communication to ensure smooth operations.

Regular Meetings

A Hawker Centre Operations Manager would run or attend various types of meetings to ensure smooth operations. These include staff meetings to discuss daily tasks, hygiene standards, and customer service. They would also hold vendor meetings to address stallholder concerns, compliance with regulations, and rent agreements. Coordination meetings with maintenance teams to ensure the facility is in good condition are essential. Additionally, they might attend community meetings to gather feedback from patrons and local residents. Strategic planning meetings with upper management to discuss long-term goals and improvements are also common.

Alternative Names

A Hawker Centre Operations Manager can also be referred to as a Food Court Manager, reflecting their role in overseeing the operations of a food court. Another alternative name is a Food Service Operations Manager, which emphasizes their responsibility for managing food service operations. Additionally, they might be called a Facility Manager, highlighting their duties in maintaining the facility. In some contexts, they could be known as a Vendor Coordinator, focusing on their role in coordinating with various vendors. Lastly, the title of Operations Supervisor can be used to denote their supervisory responsibilities over the entire operation.

Software

A Hawker Centre Operations Manager would need several types of software to efficiently manage daily operations. Inventory management software is essential for tracking stock levels and ordering supplies. Point of Sale (POS) systems are crucial for handling transactions and sales data. Scheduling software helps in managing staff shifts and ensuring adequate coverage. Customer relationship management (CRM) software can be used to handle customer feedback and improve service quality. Additionally, financial management software is necessary for budgeting, accounting, and financial reporting. Facility management software can assist in maintaining the cleanliness and functionality of the hawker centre.

Templates

A Hawker Centre Operations Manager would need several types of templates to ensure smooth operations. These include a daily cleaning schedule template to maintain hygiene standards, a vendor contract template to formalize agreements with stall owners, and a maintenance request form for timely repairs. Additionally, a staff roster template is essential for managing employee shifts, while a customer feedback form helps gather insights for improvement. Financial reporting templates are also crucial for tracking revenue and expenses. Lastly, an incident report template is necessary for documenting any issues or accidents.