Job Duties: Helicopter Tour Agency Operations Manager

Helicopter Tour Agency Operations Manager Jobs

In this article, we’ll look at the job information you need to know, including an example of Helicopter Tour Agency Operations Manager daily duties, a typical work day in the role & team meetings you would attend. We’ll also look at alternative names for this role and the software & templates you would use in this role.

Duties

A Helicopter Tour Agency Operations Manager oversees daily operations, ensuring smooth and efficient service delivery. They coordinate flight schedules, manage staff, and ensure compliance with aviation regulations. They handle customer inquiries, resolve complaints, and ensure high levels of customer satisfaction. Financial responsibilities include budgeting, cost control, and financial reporting. They also oversee maintenance schedules for helicopters, ensuring safety and reliability. Marketing and promotional activities to attract new customers may also fall under their purview. Additionally, they liaise with regulatory bodies and ensure all licenses and certifications are up to date.

Typical Work Day

A Helicopter Tour Agency Operations Manager starts the day by reviewing the flight schedule and weather conditions to ensure safety. They coordinate with pilots and ground staff, confirming all helicopters are properly maintained and fueled. Throughout the day, they handle customer inquiries, manage bookings, and resolve any issues that arise. They also oversee staff performance, conduct briefings, and ensure compliance with aviation regulations. Financial tasks include budgeting and monitoring expenses. The day ends with a review of operations, addressing any discrepancies, and planning for the next day.

Regular Meetings

As a Helicopter Tour Agency Operations Manager, one would run or attend various types of meetings. These include safety briefings to ensure compliance with aviation regulations and discuss emergency procedures. They would also conduct staff meetings to coordinate schedules, review performance, and address any operational issues. Client consultation meetings are essential for customizing tour packages and addressing customer concerns. Additionally, they would attend marketing strategy sessions to plan promotional activities and partnerships. Financial review meetings are crucial for budgeting and financial planning. Lastly, they would participate in industry conferences to stay updated on trends and network with peers.

Alternative Names

The occupation of Helicopter Tour Agency Operations Manager can be referred to by several alternative names. One common alternative is Helicopter Tour Operations Supervisor, which emphasizes the supervisory aspect of the role. Another option is Aerial Tour Operations Manager, highlighting the focus on aerial tours. Additionally, the title Helicopter Tour Coordinator can be used to stress the coordination responsibilities. Some may also refer to this position as Helicopter Tour Services Manager, which underscores the service-oriented nature of the job. Lastly, the term Aviation Tour Operations Manager can be employed to broaden the scope to include various types of aerial tours.

Software

A Helicopter Tour Agency Operations Manager would need several types of software to ensure smooth operations. Reservation and booking software is essential for managing customer bookings and schedules. Customer Relationship Management (CRM) software helps in maintaining customer information and improving service. Flight scheduling and dispatch software is crucial for coordinating flight times and crew assignments. Maintenance management software ensures that helicopters are serviced and maintained regularly. Additionally, accounting and financial management software is necessary for handling billing, payroll, and financial reporting. Lastly, communication tools like email and instant messaging platforms are vital for internal and external communication.

Templates

As a Helicopter Tour Agency Operations Manager, you would need several types of templates to streamline operations. These include booking and reservation templates to manage customer schedules efficiently, safety briefing templates to ensure all passengers receive consistent safety information, and maintenance checklists to keep helicopters in optimal condition. Additionally, you would require employee scheduling templates to coordinate staff shifts, financial reporting templates to track revenue and expenses, and customer feedback forms to gather insights for service improvement. Marketing templates for promotional materials and social media posts would also be essential to attract new clients.