Job Duties: Horseback Riding Service Operations Manager

Horseback Riding Service Operations Manager Jobs

In this article, we’ll look at the job information you need to know, including an example of Horseback Riding Service Operations Manager daily duties, a typical work day in the role & team meetings you would attend. We’ll also look at alternative names for this role and the software & templates you would use in this role.

Duties

A Horseback Riding Service Operations Manager oversees daily operations at equestrian facilities. They manage staff, including trainers and stable hands, ensuring proper care and training of horses. They coordinate riding lessons, trail rides, and special events, maintaining high safety standards. They handle customer relations, addressing inquiries and resolving issues. Financial responsibilities include budgeting, purchasing supplies, and managing billing. They ensure compliance with regulations and maintain facility cleanliness and equipment. Marketing and promoting services to attract new clients is also a key duty. Overall, they ensure smooth, efficient, and profitable operations.

Typical Work Day

A Horseback Riding Service Operations Manager typically starts their day by overseeing the care and feeding of horses, ensuring they are healthy and ready for the day’s activities. They coordinate with staff to schedule riding lessons, trail rides, and other services. Throughout the day, they manage bookings, handle customer inquiries, and address any issues that arise. They also inspect equipment and facilities for safety and maintenance needs. In the afternoon, they might conduct staff meetings, review financial reports, and plan promotional activities. Their day often ends with a final check on the horses and facilities to ensure everything is in order for the next day.

Regular Meetings

A Horseback Riding Service Operations Manager would run or attend various types of meetings. These include staff meetings to coordinate schedules and discuss operational issues, safety briefings to ensure compliance with safety protocols, and training sessions to enhance staff skills. They would also attend client meetings to address customer concerns and feedback, and strategic planning meetings with senior management to discuss business growth and development. Additionally, they might participate in community outreach meetings to build partnerships and promote the service.

Alternative Names

The occupation of Horseback Riding Service Operations Manager can be referred to by several alternative names. These include Equestrian Facility Manager, Horse Stable Operations Manager, Riding School Director, and Equine Services Manager. Other possible titles are Horseback Riding Program Coordinator, Equestrian Center Supervisor, and Riding Academy Manager. Each of these titles reflects the responsibilities of overseeing the operations, staff, and services of a horseback riding facility, ensuring the well-being of the horses, and providing a safe and enjoyable experience for riders.

Software

A Horseback Riding Service Operations Manager would need scheduling software to manage bookings and appointments efficiently. They would also benefit from customer relationship management (CRM) software to maintain client records and communication. Financial management software is essential for handling billing, payroll, and budgeting. Inventory management software would help track supplies and equipment. Additionally, safety and compliance software is crucial for ensuring adherence to regulations and maintaining safety standards. Marketing software can aid in promoting services and managing social media presence. Finally, employee management software would be useful for tracking staff schedules and performance.

Templates

A Horseback Riding Service Operations Manager would need a variety of templates to ensure smooth operations. These include scheduling templates for lessons and trail rides, employee shift schedules, and maintenance checklists for equipment and stables. They would also require customer registration and waiver forms, incident report templates, and financial tracking sheets for budgeting and expenses. Marketing templates for social media posts, flyers, and newsletters would be essential for promoting services. Additionally, feedback forms for customers and performance evaluation templates for staff would help maintain high service standards.