Job Duties: Housing Association Operations Manager

Housing Association Operations Manager Jobs

In this article, we’ll look at the job information you need to know, including an example of Housing Association Operations Manager daily duties, a typical work day in the role & team meetings you would attend. We’ll also look at alternative names for this role and the software & templates you would use in this role.

Duties

A Housing Association Operations Manager oversees the daily operations of housing services, ensuring compliance with regulations and policies. They manage staff, coordinate maintenance and repairs, and handle tenant relations, addressing complaints and resolving issues. They also develop and implement operational strategies to improve service delivery and efficiency. Budget management, financial reporting, and resource allocation are key responsibilities. Additionally, they collaborate with external agencies, contractors, and community organizations to enhance housing services. Regularly reviewing performance metrics and conducting audits to ensure quality standards are maintained is also part of their role.

Typical Work Day

A Housing Association Operations Manager typically starts their day by reviewing emails and addressing urgent issues. They then attend meetings with team members to discuss ongoing projects and operational challenges. Throughout the day, they oversee property management activities, ensuring maintenance and tenant services are running smoothly. They also handle budgeting and financial planning, ensuring funds are allocated appropriately. Regularly, they meet with tenants to address concerns and improve community relations. In the afternoon, they review compliance reports and ensure all housing regulations are met. The day often ends with strategic planning sessions to improve operational efficiency and future growth.

Regular Meetings

A Housing Association Operations Manager would run or attend various types of meetings. These include strategic planning meetings to set long-term goals and objectives, and team meetings to coordinate daily operations and address staff concerns. They would also participate in budget review meetings to ensure financial stability and compliance. Additionally, they would attend tenant meetings to address resident issues and gather feedback. Regular performance review meetings with staff to assess progress and identify areas for improvement are also essential. Lastly, they might engage in partnership meetings with local authorities and other stakeholders to discuss collaborative projects and community development initiatives.

Alternative Names

A Housing Association Operations Manager can also be referred to by several alternative titles. These include Housing Operations Manager, Social Housing Manager, Housing Services Manager, and Housing Management Officer. Additionally, they may be known as Housing Association Manager, Housing Program Manager, or Housing Administration Manager. In some organizations, the role might be called Housing Operations Director or Housing Services Director. Each of these titles reflects the core responsibilities of overseeing the operations and services within a housing association, ensuring efficient management and support for residents.

Software

A Housing Association Operations Manager would need property management software to oversee tenant information, lease agreements, and maintenance requests. Customer relationship management (CRM) software is essential for managing interactions with tenants and stakeholders. Financial management software is crucial for budgeting, accounting, and financial reporting. Additionally, project management tools help in coordinating development projects and renovations. Document management systems are necessary for storing and organizing important documents. Communication platforms like email clients and collaboration tools facilitate effective team communication. Lastly, compliance and regulatory software ensure adherence to housing laws and regulations.

Templates

A Housing Association Operations Manager would need various templates to streamline operations and ensure consistency. These include tenant application forms to standardize the intake process, lease agreements to outline terms and conditions, and maintenance request forms for efficient issue reporting. They would also require budget templates for financial planning, meeting agendas to organize discussions, and performance evaluation forms to assess staff. Additionally, incident report templates are essential for documenting any issues, and communication templates, such as newsletters and notices, help keep tenants informed. These templates facilitate smooth operations and effective management.