This article outlines the information you need when working as an Operations Manager job at your Housing Authority. Want to stay up-to-date with all things operations management? See our resources.
Job Duties: Housing Authority Operations Manager
Contents
In this article, we’ll look at the job information you need to know, including an example of Housing Authority Operations Manager daily duties, a typical work day in the role & team meetings you would attend. We’ll also look at alternative names for this role and the software & templates you would use in this role.
Duties
A Housing Authority Operations Manager oversees daily operations of public housing programs, ensuring compliance with federal, state, and local regulations. They manage staff, coordinate maintenance and repair activities, and handle tenant relations, including lease agreements and conflict resolution. They develop and implement policies to improve efficiency and service quality. Budget management, financial reporting, and grant applications are also key responsibilities. Additionally, they collaborate with community organizations to provide resident services and support. Effective communication, leadership, and problem-solving skills are essential for success in this role.
Typical Work Day
A Housing Authority Operations Manager typically starts their day by reviewing emails and addressing urgent issues. They then attend meetings with staff to discuss ongoing projects and operational challenges. Throughout the day, they oversee property management activities, ensuring compliance with housing regulations and policies. They also handle budget management, approve expenditures, and coordinate with external contractors for maintenance and repairs. Regularly, they meet with tenants to address concerns and improve community relations. By late afternoon, they prepare reports on occupancy rates, financial performance, and project statuses. The day often ends with strategic planning for future housing initiatives and staff development.
Regular Meetings
A Housing Authority Operations Manager would run or attend various types of meetings. These include staff meetings to coordinate daily operations and address any issues, budget meetings to discuss financial planning and resource allocation, and strategy meetings to develop long-term goals and initiatives. They would also participate in community meetings to engage with residents and address their concerns, compliance meetings to ensure adherence to regulations, and inter-departmental meetings to facilitate collaboration with other departments. Additionally, they might attend training sessions to stay updated on industry best practices and policy changes.
Alternative Names
The role of a Housing Authority Operations Manager can be referred to by several alternative names. These include Housing Operations Manager, Public Housing Manager, Housing Program Manager, and Housing Services Manager. Other possible titles are Housing Administration Manager, Residential Property Operations Manager, and Affordable Housing Operations Manager. Additionally, the position may be known as Community Housing Manager, Housing Management Director, or Housing Authority Director of Operations. Each of these titles reflects the core responsibilities of overseeing housing programs, managing residential properties, and ensuring compliance with housing regulations.
Software
A Housing Authority Operations Manager would need property management software to oversee tenant applications, lease agreements, and maintenance requests. Financial management software is essential for budgeting, accounting, and financial reporting. Customer relationship management (CRM) software helps manage interactions with tenants and stakeholders. Document management software is necessary for organizing and storing important documents securely. Additionally, project management software aids in tracking and coordinating various housing projects. Compliance software ensures adherence to housing regulations and standards. Communication tools like email clients and video conferencing software facilitate effective communication within the team and with external partners.
Templates
A Housing Authority Operations Manager would need various templates to streamline operations and ensure compliance. These include tenant application forms to gather necessary information from prospective residents, lease agreements to outline terms and conditions, and maintenance request forms to track repair needs. They would also require budget templates for financial planning, inspection checklists to ensure property standards, and meeting agendas to organize staff discussions. Additionally, incident report forms are essential for documenting any issues, and performance evaluation templates help in assessing staff efficiency. These templates facilitate organized, efficient, and compliant management of housing operations.
