Job Duties: Housing Complex Operations Manager

Housing Complex Operations Manager Jobs

In this article, we’ll look at the job information you need to know, including an example of Housing Complex Operations Manager daily duties, a typical work day in the role & team meetings you would attend. We’ll also look at alternative names for this role and the software & templates you would use in this role.

Duties

A Housing Complex Operations Manager oversees the daily operations of residential properties, ensuring they are well-maintained and efficiently run. They manage staff, including maintenance and administrative personnel, and coordinate repairs and upgrades to the facilities. They handle tenant relations, addressing complaints, and ensuring compliance with lease agreements and housing regulations. Budget management is crucial, as they prepare financial reports, monitor expenses, and plan for future investments. Additionally, they market vacant units, screen potential tenants, and oversee lease renewals. Ensuring safety and security protocols are in place is also a key responsibility.

Typical Work Day

A Housing Complex Operations Manager typically starts their day by reviewing maintenance requests and prioritizing urgent issues. They then meet with the maintenance team to assign tasks and ensure all equipment and supplies are available. Throughout the day, they conduct inspections of the property to ensure safety and cleanliness standards are met. They also handle tenant inquiries and complaints, working to resolve issues promptly. Administrative duties include updating records, managing budgets, and coordinating with vendors for repairs or services. Regular meetings with the property owner or management team are also part of their routine to discuss ongoing projects and financial performance. The day often ends with a review of completed tasks and planning for the next day.

Regular Meetings

A Housing Complex Operations Manager would run or attend various types of meetings. These include staff meetings to coordinate maintenance and administrative tasks, budget meetings to review financial performance and plan expenditures, and tenant meetings to address resident concerns and community updates. They would also participate in vendor meetings to negotiate contracts and service agreements, safety meetings to ensure compliance with regulations, and strategic planning sessions to discuss long-term goals and improvements. Additionally, they might attend local government or community meetings to stay informed about relevant policies and developments.

Alternative Names

A Housing Complex Operations Manager can be known by several alternative titles. One common alternative is Property Manager, which emphasizes the responsibility for overseeing the property. Another title is Community Manager, highlighting the role in fostering a positive living environment. Some may refer to this position as Residential Property Manager, specifying the residential nature of the properties managed. Additionally, the title Facilities Manager can be used, focusing on the maintenance and operational aspects of the housing complex. Lastly, Estate Manager is another alternative, often used in more upscale or larger residential communities.

Software

A Housing Complex Operations Manager would need property management software to handle tenant information, lease agreements, and rent collection efficiently. Maintenance management software is essential for tracking repair requests and scheduling routine maintenance. Financial management software is crucial for budgeting, accounting, and financial reporting. Customer relationship management (CRM) software helps in managing tenant communications and improving service quality. Additionally, security management software is necessary for monitoring access control and ensuring the safety of residents. Lastly, project management software can assist in overseeing renovation projects and other large-scale improvements.

Templates

A Housing Complex Operations Manager would need various templates to streamline their tasks. These include maintenance request forms to efficiently handle tenant issues, lease agreement templates to standardize rental contracts, and tenant communication templates for notices and updates. They would also benefit from financial reporting templates to track income and expenses, inspection checklists to ensure property standards, and incident report forms for documenting any issues or accidents. Additionally, move-in and move-out checklists would help manage tenant transitions smoothly. These templates ensure consistency, efficiency, and compliance in managing the housing complex.