This article outlines the information you need when working as an Operations Manager job at your Housing Utility Company. Want to stay up-to-date with all things operations management? See our resources.
Job Duties: Housing Utility Company Operations Manager
Contents
Housing Utility Company Operations Manager Jobs
In this article, we’ll look at the job information you need to know, including an example of Housing Utility Company Operations Manager daily duties, a typical work day in the role & team meetings you would attend. We’ll also look at alternative names for this role and the software & templates you would use in this role.
Duties
A Housing Utility Company Operations Manager oversees the daily operations of utility services, including water, gas, and electricity, for residential properties. They ensure compliance with regulatory standards, manage budgets, and coordinate maintenance and repair activities. This role involves supervising staff, negotiating contracts with service providers, and implementing efficiency improvements. They also handle customer service issues, resolve complaints, and ensure timely billing and collections. Additionally, they analyze usage data to optimize resource allocation and develop strategies for sustainable utility management. Effective communication and problem-solving skills are essential for this position.
Typical Work Day
A Housing Utility Company Operations Manager typically starts their day by reviewing operational reports and addressing any urgent issues. They attend meetings with department heads to discuss performance metrics, ongoing projects, and resource allocation. Throughout the day, they oversee maintenance schedules, coordinate with suppliers, and ensure compliance with safety regulations. They also handle customer complaints and work on improving service delivery. In the afternoon, they might conduct site visits to inspect facilities and meet with staff. The day often ends with preparing reports and planning for the next day’s activities.
Regular Meetings
A Housing Utility Company Operations Manager would run or attend various types of meetings. These include strategic planning meetings to align on long-term goals, operational meetings to discuss daily activities and resolve issues, and safety meetings to ensure compliance with regulations. They would also participate in budget meetings to manage financial resources, staff meetings to address team performance and development, and client meetings to discuss service delivery and customer satisfaction. Additionally, they might attend industry conferences to stay updated on trends and innovations.
Alternative Names
The occupation of Housing Utility Company Operations Manager can be referred to by several alternative names. One common alternative is Utility Operations Manager, which emphasizes the focus on utility services. Another possible name is Residential Utility Services Manager, highlighting the residential aspect of the role. Additionally, the title Utility Services Coordinator can be used to reflect the coordination responsibilities inherent in the job. Lastly, the term Utility Systems Manager can be employed to underscore the management of various utility systems within housing operations. Each of these alternative names captures different facets of the role while maintaining the core responsibilities associated with managing utility services in housing contexts.
Software
A Housing Utility Company Operations Manager would need several types of software to effectively manage operations. They would require Customer Relationship Management (CRM) software to handle customer interactions and service requests. Enterprise Resource Planning (ERP) software would be essential for managing resources, finances, and supply chains. Geographic Information System (GIS) software would help in mapping and managing utility networks. Additionally, they would need project management software to oversee various projects and ensure timely completion. Billing and invoicing software would be crucial for managing customer accounts and payments. Lastly, data analytics software would be necessary for analyzing performance metrics and making data-driven decisions.
Templates
As a Housing Utility Company Operations Manager, you would need various templates to streamline operations and ensure efficiency. These include maintenance request forms for tracking and addressing utility issues, service level agreements (SLAs) to define the scope and quality of services provided, and incident report templates for documenting and analyzing service disruptions. Additionally, budget planning templates would be essential for financial management, while employee scheduling templates would help in organizing shifts and workloads. Customer feedback forms would be useful for gathering insights on service quality, and compliance checklists would ensure adherence to regulatory standards.
