Job Duties: Lido Operations Manager

Lido Operations Manager Jobs

In this article, we’ll look at the job information you need to know, including an example of Lido Operations Manager daily duties, a typical work day in the role & team meetings you would attend. We’ll also look at alternative names for this role and the software & templates you would use in this role.

Duties

A Lido Operations Manager oversees the daily operations of a lido, ensuring a safe, clean, and enjoyable environment for patrons. They manage staff, including lifeguards and maintenance personnel, and coordinate schedules to ensure adequate coverage. They are responsible for maintaining the facility, including water quality, equipment, and amenities. The manager handles customer service issues, resolves complaints, and ensures compliance with health and safety regulations. They also manage budgets, track expenses, and may be involved in marketing and promotional activities to attract visitors. Additionally, they organize events and activities to enhance the customer experience.

Typical Work Day

A Lido Operations Manager typically starts their day by inspecting the facility to ensure cleanliness and safety standards are met. They then review staff schedules and address any staffing issues. Throughout the day, they oversee daily operations, including managing customer service, handling complaints, and ensuring the smooth running of activities and events. They also coordinate with maintenance teams for any repairs or improvements needed. Administrative tasks such as budgeting, inventory management, and reporting are also part of their responsibilities. The day often ends with a final walkthrough to ensure everything is in order for the next day.

Regular Meetings

A Lido Operations Manager would run or attend various types of meetings to ensure smooth operations. They would conduct staff meetings to discuss daily tasks, safety protocols, and customer service standards. They would also attend budget meetings with financial officers to review expenses and allocate resources efficiently. Strategy meetings with senior management would be essential to plan long-term goals and marketing initiatives. Additionally, they would participate in community meetings to engage with local residents and address any concerns. Regular maintenance meetings with technical staff would ensure the facility remains in top condition.

Alternative Names

A Lido Operations Manager can also be referred to by several alternative titles. They may be known as a Pool Operations Manager, reflecting their responsibility for overseeing the daily functions of a swimming facility. Another common title is Aquatics Manager, which emphasizes their role in managing water-based activities and programs. Additionally, they might be called a Leisure Centre Manager if the lido is part of a larger recreational complex. In some regions, the term Swimming Pool Manager is used interchangeably. Each of these titles highlights different aspects of the role but generally encompasses the same core responsibilities.

Software

A Lido Operations Manager would need scheduling software to manage staff shifts and bookings efficiently. They would also benefit from customer relationship management (CRM) software to handle memberships and customer inquiries. Financial management software is essential for budgeting, payroll, and financial reporting. Maintenance management software would help track and schedule facility upkeep. Additionally, point-of-sale (POS) systems are necessary for managing transactions at the lido. Lastly, communication tools like email and instant messaging platforms are crucial for internal and external communication.

Templates

A Lido Operations Manager would need a variety of templates to ensure smooth and efficient operations. These would include scheduling templates for staff shifts, maintenance checklists for pool and facility upkeep, and incident report forms for any accidents or issues. Additionally, they would require customer feedback forms to gather input on services, event planning templates for organizing special activities, and financial tracking sheets to monitor budgets and expenses. Safety protocol templates are also essential to ensure compliance with health and safety regulations.