Job Duties: Mahjong House Operations Manager

Mahjong House Operations Manager Jobs

In this article, we’ll look at the job information you need to know, including an example of Mahjong House Operations Manager daily duties, a typical work day in the role & team meetings you would attend. We’ll also look at alternative names for this role and the software & templates you would use in this role.

Duties

A Mahjong House Operations Manager oversees the daily operations of a mahjong establishment. They ensure the smooth functioning of games, manage staff schedules, and handle customer service issues. They are responsible for maintaining the facility, including cleanliness and safety standards. The manager also oversees financial transactions, including cash handling and accounting. They coordinate marketing efforts to attract new customers and retain existing ones. Additionally, they ensure compliance with local gambling regulations and manage inventory, including mahjong sets and refreshments. Effective communication and problem-solving skills are essential for addressing any issues that arise promptly.

Typical Work Day

A Mahjong House Operations Manager typically starts their day by inspecting the venue to ensure cleanliness and readiness. They oversee staff schedules, ensuring adequate coverage for peak hours. Throughout the day, they monitor game tables, resolve disputes, and ensure adherence to house rules. They manage inventory, including tiles and refreshments, and handle financial transactions, ensuring accurate record-keeping. Customer service is paramount, so they frequently interact with patrons to address concerns and enhance their experience. They also coordinate promotional events and tournaments to attract new players. The day often ends with a review of daily operations, staff debriefings, and planning for the next day.

Regular Meetings

A Mahjong House Operations Manager would run or attend various types of meetings to ensure smooth operations. They would conduct staff meetings to discuss daily tasks, schedules, and any issues that arise. They would also hold strategy meetings with senior management to plan marketing campaigns and promotional events. Regular maintenance meetings with vendors and service providers would be necessary to ensure equipment and facilities are in top condition. Additionally, they would attend customer feedback sessions to gather insights and improve services. Compliance meetings with regulatory bodies might also be required to ensure all legal standards are met.

Alternative Names

The occupation of Mahjong House Operations Manager can be referred to by several alternative names. One common alternative is Mahjong Parlor Manager, which emphasizes the venue where the game is played. Another option is Mahjong Club Supervisor, highlighting the supervisory role within a club setting. Additionally, the title Mahjong Room Coordinator can be used to focus on the coordination aspect of the job. Lastly, Mahjong Venue Administrator is another suitable alternative, underscoring the administrative responsibilities involved in managing a mahjong house.

Software

A Mahjong House Operations Manager would need several types of software to ensure smooth operations. They would require scheduling software to manage staff shifts and reservations. Financial management software is essential for handling transactions, budgeting, and accounting. Customer relationship management (CRM) software would help in maintaining customer records and preferences. Inventory management software is necessary for tracking game sets, refreshments, and other supplies. Additionally, security software is crucial for monitoring the premises and ensuring a safe environment. Lastly, marketing software can aid in promoting events and special offers to attract more patrons.

Templates

A Mahjong House Operations Manager would need several types of templates to ensure smooth operations. These include a daily schedule template to organize game sessions and staff shifts, a financial report template to track earnings and expenses, and a customer feedback form to gather player insights. Additionally, a maintenance checklist template is essential for keeping equipment in good condition, while a marketing plan template helps in promoting events and attracting new players. Lastly, a compliance checklist template ensures adherence to local gambling regulations and safety standards.