Job Duties: Outerwear Store Operations Manager

Outerwear Store Operations Manager Jobs

In this article, we’ll look at the job information you need to know, including an example of Outerwear Store Operations Manager daily duties, a typical work day in the role & team meetings you would attend. We’ll also look at alternative names for this role and the software & templates you would use in this role.

Duties

An Outerwear Store Operations Manager oversees daily store activities, ensuring smooth operations and exceptional customer service. They manage staff, including hiring, training, and scheduling, to maintain a motivated and efficient team. Inventory control is crucial, so they monitor stock levels, order supplies, and manage deliveries. They also handle financial tasks, such as budgeting, sales tracking, and financial reporting. The manager ensures the store’s visual merchandising aligns with brand standards and seasonal trends. Additionally, they address customer inquiries and resolve complaints, striving to enhance the shopping experience. Compliance with safety and security protocols is also a key responsibility.

Typical Work Day

An Outerwear Store Operations Manager starts their day by reviewing sales reports and inventory levels. They conduct a morning meeting with staff to discuss daily goals and promotions. Throughout the day, they oversee customer service, ensuring a high level of satisfaction. They manage stock replenishment, coordinate with suppliers, and handle any logistical issues. The manager also monitors store displays, ensuring they are visually appealing and seasonally appropriate. In the afternoon, they review employee performance, provide training, and address any HR concerns. Before closing, they analyze the day’s sales data and prepare for the next day.

Regular Meetings

An Outerwear Store Operations Manager would run or attend various types of meetings to ensure smooth store operations. These include daily staff briefings to discuss sales targets and store performance, inventory management meetings to review stock levels and order new merchandise, and customer service training sessions to enhance staff skills. They would also participate in strategic planning meetings with senior management to align store goals with company objectives, and vendor meetings to negotiate terms and review product offerings. Additionally, they might attend safety and compliance meetings to ensure adherence to regulations and protocols.

Alternative Names

An Outerwear Store Operations Manager can be referred to by several alternative names. They might be called a Retail Store Manager, emphasizing their role in overseeing the entire retail operation. Another common title is Store Operations Supervisor, highlighting their responsibility for the day-to-day management of store activities. They could also be known as a Retail Operations Manager, which underscores their focus on operational efficiency within the retail environment. Additionally, the title Store Manager is often used interchangeably, reflecting their leadership position within the store. Lastly, they might be referred to as an Outerwear Retail Manager, specifically indicating their specialization in outerwear products.

Software

An Outerwear Store Operations Manager would need inventory management software to track stock levels and manage orders efficiently. Point of Sale (POS) systems are essential for processing transactions and managing sales data. Customer Relationship Management (CRM) software helps in maintaining customer information and enhancing service. Employee scheduling software is crucial for organizing staff shifts and ensuring adequate coverage. Additionally, financial management software aids in budgeting, accounting, and financial reporting. Marketing automation tools can be used to plan and execute promotional campaigns. Lastly, e-commerce platforms are necessary if the store also operates online.

Templates

An Outerwear Store Operations Manager would need several types of templates to streamline operations. These include inventory management templates to track stock levels and reorder points, employee scheduling templates to ensure adequate staffing, and sales report templates to monitor daily, weekly, and monthly performance. Additionally, customer feedback forms are essential for gathering insights on service and product quality. Marketing campaign templates would help in planning and executing promotions, while budget templates are crucial for financial planning and expense tracking. Lastly, training manuals and onboarding checklists ensure new hires are well-prepared for their roles.