Job Duties: Outlet Mall Operations Manager

Outlet Mall Operations Manager Jobs

In this article, we’ll look at the job information you need to know, including an example of Outlet Mall Operations Manager daily duties, a typical work day in the role & team meetings you would attend. We’ll also look at alternative names for this role and the software & templates you would use in this role.

Duties

An Outlet Mall Operations Manager oversees the daily operations of the mall, ensuring a seamless shopping experience. They manage tenant relations, addressing concerns and facilitating communication between store owners and mall administration. They coordinate maintenance, security, and housekeeping services to maintain a clean and safe environment. Budget management, including expense tracking and financial reporting, is a key responsibility. They also plan and execute marketing and promotional events to drive foot traffic. Additionally, they ensure compliance with local regulations and mall policies, and handle emergency situations efficiently. Effective team leadership and customer service are essential to their role.

Typical Work Day

An Outlet Mall Operations Manager typically starts their day by reviewing sales reports and addressing any overnight security issues. They conduct a morning walk-through to ensure cleanliness and safety standards are met. Throughout the day, they meet with store managers to discuss performance and resolve any operational issues. They coordinate with maintenance staff to address repairs and oversee marketing events to boost foot traffic. Administrative tasks include budgeting, scheduling, and vendor negotiations. The day often ends with a final inspection and a review of the day’s activities to prepare for the next day.

Regular Meetings

An Outlet Mall Operations Manager would run or attend various types of meetings to ensure smooth operations. These include staff meetings to coordinate daily activities and address employee concerns, tenant meetings to discuss lease agreements and resolve issues, and security meetings to review safety protocols. They would also attend marketing meetings to plan promotional events, maintenance meetings to schedule repairs and upkeep, and financial meetings to review budgets and expenditures. Additionally, they might participate in community meetings to foster local partnerships and attend executive meetings to align mall operations with corporate strategies.

Alternative Names

An Outlet Mall Operations Manager can also be referred to as a Retail Operations Manager, Outlet Center Manager, or Shopping Center Operations Manager. Other alternative names include Mall General Manager, Retail Facility Manager, and Outlet Mall Director. Additionally, this role might be known as a Retail Property Manager, Mall Operations Director, or Outlet Mall Supervisor. Each of these titles reflects the responsibilities of overseeing the daily operations, maintenance, and management of an outlet mall, ensuring a seamless shopping experience for customers and efficient functioning for retailers.

Software

An Outlet Mall Operations Manager would need several types of software to effectively manage the mall. Property management software is essential for overseeing leases, tenant information, and maintenance schedules. Financial management software helps in budgeting, accounting, and financial reporting. Customer relationship management (CRM) software is useful for managing tenant and customer interactions. Security management software is crucial for monitoring surveillance systems and coordinating with security personnel. Additionally, marketing software aids in planning and executing promotional campaigns, while workforce management software helps in scheduling and managing staff. Finally, data analytics tools are important for analyzing foot traffic and sales data to make informed decisions.

Templates

An Outlet Mall Operations Manager would need various templates to streamline their tasks. These include daily and weekly operational checklists to ensure all areas are functioning smoothly. Incident report templates are essential for documenting any accidents or issues. Maintenance request forms help track repairs and upkeep. Employee scheduling templates ensure adequate staffing. Financial reporting templates assist in budget management and sales tracking. Marketing and event planning templates aid in organizing promotional activities. Lease agreement templates are crucial for managing tenant relationships. Lastly, customer feedback forms help gather shopper insights to improve the mall experience.