Job Duties: Pho Restaurant Operations Manager

This article outlines the information you need when working as an Operations Manager job at your Pho Restaurant. Want to stay up-to-date with all things operations management? See our resources.

Pho Restaurant Operations Manager Jobs

In this article, we’ll look at the job information you need to know, including an example of Pho Restaurant Operations Manager daily duties, a typical work day in the role & team meetings you would attend. We’ll also look at alternative names for this role and the software & templates you would use in this role.

 

Duties

A Pho Restaurant Operations Manager oversees daily operations to ensure smooth functioning and customer satisfaction. They manage staff, including hiring, training, and scheduling, to maintain efficient service. Inventory control is crucial, requiring regular stock checks and supplier coordination to ensure fresh ingredients. They handle budgeting and financial reporting, aiming to maximize profitability while controlling costs. Ensuring compliance with health and safety regulations is essential. The manager also addresses customer feedback, resolves complaints, and implements improvements. Marketing and promotional activities may be part of their role to attract and retain customers. Overall, they strive to create a welcoming atmosphere and high-quality dining experience.

Typical Work Day

A Pho Restaurant Operations Manager typically starts their day by overseeing the opening procedures, ensuring the kitchen and dining areas are clean and well-prepared. They review inventory levels, place orders for fresh ingredients, and coordinate with suppliers. Throughout the day, they manage staff schedules, handle customer inquiries, and resolve any issues that arise. They monitor food quality and service standards, ensuring consistency and customer satisfaction. Financial tasks include tracking daily sales, managing budgets, and preparing reports. The manager also plans marketing strategies and promotional events to attract more customers. Their day ends by overseeing the closing procedures and preparing for the next day’s operations.

Regular Meetings

A Pho Restaurant Operations Manager would run or attend various types of meetings to ensure smooth operations. These include staff meetings to discuss daily tasks, customer service, and any issues that arise. They would also hold training sessions for new employees and ongoing training for current staff. Inventory and supply chain meetings with vendors are crucial to maintain stock levels. Financial review meetings with the accounting team help monitor budgets and expenses. Additionally, they would attend marketing strategy meetings to boost restaurant visibility and sales. Regular health and safety meetings ensure compliance with regulations.

Alternative Names

A Pho Restaurant Operations Manager can be referred to by several alternative names. One common title is Pho Restaurant General Manager, emphasizing their overall responsibility for the establishment. Another alternative is Pho Restaurant Supervisor, highlighting their role in overseeing daily operations. They may also be called a Pho Restaurant Director, which underscores their leadership and strategic planning duties. Additionally, the title Pho Restaurant Administrator can be used to reflect their administrative and organizational responsibilities. Lastly, some may refer to this role as a Pho Restaurant Operations Director, combining elements of both operational oversight and executive management.

Software

A Pho Restaurant Operations Manager would need several types of software to ensure smooth operations. Point of Sale (POS) software is essential for managing transactions and tracking sales. Inventory management software helps in monitoring stock levels and ordering supplies. Employee scheduling software is crucial for organizing staff shifts and ensuring adequate coverage. Customer relationship management (CRM) software can enhance customer service and loyalty programs. Accounting software is necessary for managing finances, including payroll and expenses. Additionally, reservation and table management software can streamline the booking process and optimize seating arrangements.

Templates

A Pho Restaurant Operations Manager would need various templates to streamline operations and ensure consistency. These include employee scheduling templates to manage shifts efficiently, inventory tracking templates to monitor stock levels, and financial reporting templates for budgeting and profit analysis. Additionally, they would benefit from customer feedback forms to gather insights on service quality, training manuals to onboard new staff, and maintenance checklists to ensure equipment is in good working order. Marketing plan templates would also be useful for promoting the restaurant and planning events.

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