This article outlines the information you need when working as an Operations Manager job at your Pie Shop. Want to stay up-to-date with all things operations management? See our resources.
Job Duties: Pie Shop Operations Manager
Contents
Pie Shop Operations Manager Jobs
In this article, we’ll look at the job information you need to know, including an example of Pie Shop Operations Manager daily duties, a typical work day in the role & team meetings you would attend. We’ll also look at alternative names for this role and the software & templates you would use in this role.
Duties
A Pie Shop Operations Manager oversees daily operations, ensuring efficient workflow and high-quality product output. They manage staff schedules, training, and performance, fostering a positive work environment. Inventory control, including ordering ingredients and supplies, is crucial to maintain stock levels and minimize waste. They ensure compliance with health and safety regulations, maintaining cleanliness and organization. Customer service is a priority, addressing complaints and ensuring satisfaction. Financial responsibilities include budgeting, cost control, and sales analysis to optimize profitability. Marketing and promotional activities are also managed to attract and retain customers.
Typical Work Day
A Pie Shop Operations Manager starts the day by overseeing the opening procedures, ensuring the shop is clean and stocked. They coordinate with bakers to review the day’s production schedule and check inventory levels. Throughout the day, they manage staff, handle customer inquiries, and resolve any issues that arise. They monitor sales, adjust staffing as needed, and ensure compliance with health and safety regulations. The manager also handles administrative tasks such as scheduling, payroll, and ordering supplies. Before closing, they review the day’s performance, address any discrepancies, and prepare for the next day.
Regular Meetings
A Pie Shop Operations Manager would run or attend various types of meetings to ensure smooth operations. These include daily staff briefings to discuss tasks and address any immediate issues, weekly inventory and supply chain meetings to manage stock levels and order supplies, and monthly financial review meetings to analyze sales and expenses. They would also conduct quality control meetings to maintain product standards, customer feedback sessions to improve service, and health and safety meetings to ensure compliance with regulations. Additionally, they might attend community or marketing strategy meetings to boost the shop’s visibility and customer base.
Alternative Names
A Pie Shop Operations Manager can also be referred to as a Bakery Operations Manager, emphasizing the broader scope of managing a bakery. Another alternative name is a Pie Shop General Manager, highlighting the overall responsibility for the shop’s operations. Additionally, the title of Pie Shop Supervisor can be used, focusing on the oversight and supervisory aspects of the role. Lastly, the term Pie Shop Director can be employed, indicating a higher level of strategic and executive management within the pie shop.
Software
A Pie Shop Operations Manager would benefit from several types of software to streamline operations. Inventory management software is essential for tracking ingredients and supplies. Point of Sale (POS) systems facilitate efficient transactions and sales tracking. Scheduling software helps manage staff shifts and labor costs. Accounting software is crucial for financial tracking and reporting. Customer Relationship Management (CRM) software can enhance customer engagement and loyalty programs. Additionally, supply chain management software ensures timely procurement and delivery of ingredients. Finally, marketing software aids in promoting the shop through social media and email campaigns.
Templates
A Pie Shop Operations Manager would need several types of templates to ensure smooth operations. These include inventory management templates to track ingredients and supplies, staff scheduling templates to organize shifts, and sales tracking templates to monitor daily and monthly revenue. Additionally, they would benefit from customer feedback forms to gather insights for improvement, maintenance checklists to ensure equipment is in good working order, and recipe standardization templates to maintain consistency in pie quality. Marketing plan templates would also be useful for planning promotions and events.
