Job Duties: Pub Operations Manager

This article outlines the information you need when working as an Operations Manager job at your Pub. Want to stay up-to-date with all things operations management? See our resources.

Pub Operations Manager Jobs

In this article, we’ll look at the job information you need to know, including an example of Pub Operations Manager daily duties, a typical work day in the role & team meetings you would attend. We’ll also look at alternative names for this role and the software & templates you would use in this role.

 

Duties

A Pub Operations Manager oversees the daily operations of a pub, ensuring smooth and efficient service. They manage staff, including hiring, training, and scheduling, to maintain high standards of customer service. They handle inventory, order supplies, and ensure compliance with health and safety regulations. Financial responsibilities include budgeting, managing expenses, and maximizing profitability. They also develop marketing strategies to attract and retain customers, organize events, and address customer feedback to improve service quality. Additionally, they maintain the pub’s ambiance and cleanliness, ensuring a welcoming environment for patrons.

Typical Work Day

A Pub Operations Manager typically starts their day by reviewing sales reports and inventory levels to ensure adequate stock. They then conduct a staff meeting to assign duties and discuss daily goals. Throughout the day, they oversee the bar and kitchen operations, ensuring quality service and compliance with health and safety regulations. They handle customer inquiries and resolve any issues that arise. Administrative tasks such as scheduling, payroll, and ordering supplies are also part of their routine. In the evening, they monitor peak hours, assist staff as needed, and ensure a smooth closing process.

Regular Meetings

A Pub Operations Manager typically runs or attends various types of meetings to ensure smooth operations. These include staff meetings to discuss daily tasks, customer service, and performance reviews. They also hold inventory and supply chain meetings to manage stock levels and supplier relationships. Financial review meetings are conducted to analyze sales, expenses, and profitability. Marketing strategy meetings focus on promotions and events to attract customers. Additionally, they attend compliance and safety meetings to ensure adherence to health and safety regulations. Regular one-on-one meetings with key staff members help address individual concerns and development.

Alternative Names

A Pub Operations Manager can be known by several alternative titles. One common alternative is “Bar Manager,” which emphasizes the managerial role within a bar setting. Another term is “Public House Manager,” which is a more formal designation reflecting the traditional name for pubs. Additionally, the title “Tavern Manager” is used, particularly in regions where the term “tavern” is more prevalent. Some establishments might refer to this role as “Hospitality Manager,” highlighting the broader scope of responsibilities in the hospitality industry. Lastly, “Licensed Premises Manager” is a term that underscores the legal and regulatory aspects of managing a pub.

Software

A Pub Operations Manager would need several types of software to efficiently run the establishment. Point of Sale (POS) software is essential for managing transactions and sales. Inventory management software helps track stock levels and reorder supplies. Scheduling software is crucial for staff management and shift planning. Financial management software assists with budgeting, payroll, and accounting. Customer relationship management (CRM) software can enhance customer service and loyalty programs. Additionally, marketing software, including social media management tools, can help promote events and specials. Finally, compliance software ensures adherence to health and safety regulations.

Templates

A Pub Operations Manager would need a variety of templates to streamline operations and maintain consistency. These include staff scheduling templates to ensure adequate coverage, inventory management templates to track stock levels and orders, and financial reporting templates for budgeting and profit analysis. Additionally, they would benefit from customer feedback forms to gather insights on service quality, event planning templates for organizing special events, and maintenance checklists to ensure the premises are in good condition. Marketing templates for promotions and social media posts would also be essential to attract and retain customers.

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