Job Duties: Rest Stop Operations Manager

Rest Stop Operations Manager Jobs

In this article, we’ll look at the job information you need to know, including an example of Rest Stop Operations Manager daily duties, a typical work day in the role & team meetings you would attend. We’ll also look at alternative names for this role and the software & templates you would use in this role.

Duties

A Rest Stop Operations Manager oversees the daily operations of highway rest areas, ensuring cleanliness, safety, and functionality. They coordinate maintenance and repair activities, manage staff schedules, and handle customer service issues. They also monitor inventory levels for supplies and amenities, ensuring restrooms, vending machines, and information kiosks are well-stocked. The manager collaborates with local law enforcement and emergency services to maintain security and respond to incidents. Additionally, they prepare budgets, track expenses, and generate reports on facility usage and operational efficiency. Effective communication with state transportation departments and contractors is essential to address any infrastructure improvements or compliance with regulations.

Typical Work Day

A Rest Stop Operations Manager typically starts their day by inspecting the facility to ensure cleanliness and safety standards are met. They coordinate with maintenance staff to address any repairs or issues. Throughout the day, they manage inventory for restrooms, vending machines, and other amenities. They also handle administrative tasks such as scheduling staff, processing invoices, and maintaining records. Customer service is a key part of their role, so they address any visitor concerns or complaints promptly. Regular meetings with staff and vendors ensure smooth operations. The day often ends with a final walkthrough to confirm everything is in order for the next day.

Regular Meetings

A Rest Stop Operations Manager would run or attend various types of meetings to ensure smooth operations. They would conduct staff meetings to discuss daily tasks, safety protocols, and customer service standards. They would also attend budget meetings with upper management to review financial performance and allocate resources. Coordination meetings with maintenance and cleaning crews would be essential to address facility upkeep and repairs. Additionally, they might participate in community or stakeholder meetings to discuss local events, partnerships, and community relations. Regular training sessions for staff on new procedures or regulations would also be part of their responsibilities.

Alternative Names

A Rest Stop Operations Manager can be known by several alternative titles. They may be referred to as a Highway Rest Area Supervisor, emphasizing their role in overseeing rest areas along highways. Another common title is Rest Area Facility Manager, which highlights their responsibility for managing the facilities within the rest stop. Additionally, they might be called a Travel Plaza Operations Manager, particularly if the rest stop includes a variety of amenities such as restaurants and shops. In some contexts, they could also be known as a Service Area Manager, focusing on the broader range of services provided to travelers.

Software

A Rest Stop Operations Manager would need facility management software to oversee maintenance and repairs efficiently. Inventory management software is essential for tracking supplies and restocking necessities. Scheduling software helps in managing staff shifts and ensuring adequate coverage. Customer feedback tools are useful for gathering and analyzing visitor input to improve services. Financial management software aids in budgeting and expense tracking. Additionally, security management software is crucial for monitoring safety and incident reporting. Lastly, communication tools like email and instant messaging platforms are vital for coordinating with staff and external vendors.

Templates

A Rest Stop Operations Manager would need several types of templates to ensure smooth operations. These include maintenance checklists to track facility upkeep, employee schedules to manage staffing, and inventory logs for supplies. They would also need incident report forms to document any accidents or issues, customer feedback forms to gather visitor input, and financial tracking sheets to monitor budgets and expenses. Additionally, they might use training manuals for new hires and emergency response plans to handle unexpected situations efficiently.