This article outlines the information you need when working as an Operations Manager job at your Sharpening Service. Want to stay up-to-date with all things operations management? See our resources.
Contents
In this article, we’ll look at the job information you need to know, including an example of Sharpening Service Operations Manager daily duties, a typical work day in the role & team meetings you would attend. We’ll also look at alternative names for this role and the software & templates you would use in this role.
A Sharpening Service Operations Manager oversees the daily operations of a sharpening service business. They ensure the efficient and timely sharpening of tools and equipment, manage staff schedules, and maintain high-quality service standards. They are responsible for inventory management, ordering supplies, and ensuring all machinery is in good working condition. Additionally, they handle customer inquiries, resolve complaints, and provide quotes for services. They also develop and implement operational policies, train new employees, and monitor financial performance to meet business goals. Ensuring compliance with safety regulations and maintaining a clean and organized workspace are also key duties.
A Sharpening Service Operations Manager typically starts their day by reviewing the schedule and prioritizing tasks. They oversee the sharpening technicians, ensuring they have the necessary tools and materials. Throughout the day, they inspect the quality of sharpened items, manage inventory, and handle customer inquiries or complaints. They also coordinate with suppliers for equipment maintenance and new orders. Administrative duties include updating records, processing invoices, and preparing reports. Regular team meetings are held to discuss performance and address any issues. The day often ends with a final check on completed orders and planning for the next day.
As a Sharpening Service Operations Manager, one would run or attend various types of meetings. These include team meetings to discuss daily operations and workflow, client meetings to understand specific sharpening needs and service feedback, and vendor meetings to negotiate supply contracts and ensure quality materials. Additionally, they would participate in safety and compliance meetings to adhere to industry standards, and strategic planning sessions to set long-term goals and improve service efficiency. Regular performance review meetings with staff to assess productivity and address any issues are also essential.
The occupation of Sharpening Service Operations Manager can be referred to by several alternative names. One common alternative is “Tool Sharpening Operations Supervisor,” which emphasizes the supervisory aspect of the role. Another possible name is “Blade Maintenance and Operations Manager,” highlighting the focus on blade upkeep. Additionally, the title “Cutting Tool Service Manager” can be used to describe the same position, emphasizing the service aspect. Lastly, “Edge Tool Operations Coordinator” is another alternative that underscores the coordination responsibilities within the role. Each of these titles reflects different facets of the job while maintaining the core responsibilities of managing sharpening services.
A Sharpening Service Operations Manager would need inventory management software to track tools and supplies, scheduling software to manage appointments and workflow, and customer relationship management (CRM) software to maintain client information and communication. Additionally, they would benefit from accounting software for financial tracking and invoicing, and quality control software to ensure sharpening standards are met. For marketing purposes, social media management tools and email marketing software would be useful. Finally, they might use specialized sharpening software that provides guidelines and specifications for different types of tools.
A Sharpening Service Operations Manager would need several types of templates to streamline operations. These include a scheduling template to manage appointments and workflow efficiently, an inventory template to track tools and supplies, and a customer service template for logging client interactions and feedback. Additionally, a maintenance checklist template ensures equipment is regularly serviced, while a financial tracking template helps monitor expenses and revenue. An employee training template is also essential for onboarding new staff and maintaining consistent service quality. These templates collectively enhance operational efficiency and customer satisfaction.