Job Duties: Sheltered Housing Operations Manager

Sheltered Housing Operations Manager Jobs

In this article, we’ll look at the job information you need to know, including an example of Sheltered Housing Operations Manager daily duties, a typical work day in the role & team meetings you would attend. We’ll also look at alternative names for this role and the software & templates you would use in this role.

Duties

A Sheltered Housing Operations Manager oversees the daily operations of sheltered housing facilities, ensuring a safe and supportive environment for residents. They manage staff, coordinate maintenance and repairs, and ensure compliance with health and safety regulations. They also handle budgeting, financial planning, and resource allocation. Additionally, they liaise with external agencies, support services, and families to address residents’ needs. They develop and implement policies and procedures, conduct regular inspections, and address any issues or complaints. Their role is crucial in promoting residents’ well-being and maintaining high standards of service.

Typical Work Day

A Sheltered Housing Operations Manager typically starts their day by reviewing emails and addressing urgent issues. They then conduct a morning meeting with staff to discuss daily tasks and resident needs. Throughout the day, they oversee maintenance and safety checks, ensuring compliance with regulations. They meet with residents to address concerns and coordinate social activities. Administrative duties include budgeting, reporting, and liaising with external agencies. The manager also handles staff scheduling and training. Their day often ends with a final walkthrough of the facility to ensure everything is in order.

Regular Meetings

A Sheltered Housing Operations Manager would run or attend various types of meetings. These include staff meetings to coordinate daily operations and address any issues, resident meetings to discuss concerns and gather feedback, and health and safety meetings to ensure compliance with regulations. They would also attend budget and financial planning meetings to manage resources effectively, and strategic planning meetings to set long-term goals. Additionally, they might participate in community liaison meetings to foster relationships with local organizations and service providers. Regular training sessions for staff development would also be part of their schedule.

Alternative Names

The occupation of Sheltered Housing Operations Manager can be referred to by several alternative names. These include Housing Services Manager, Supported Housing Manager, and Senior Housing Officer. Additionally, the role may be known as Housing Scheme Manager, Housing Operations Coordinator, or Residential Services Manager. In some organizations, the title may be Community Housing Manager or Housing Program Supervisor. Each of these titles reflects the responsibilities associated with managing and overseeing sheltered or supported housing services, ensuring the well-being and safety of residents.

Software

A Sheltered Housing Operations Manager would need property management software to oversee housing units and tenant information efficiently. Customer relationship management (CRM) software is essential for maintaining communication with residents and addressing their needs. Financial management software is crucial for budgeting, rent collection, and financial reporting. Scheduling software helps in organizing staff shifts and maintenance activities. Compliance and safety management software ensures adherence to regulations and safety standards. Additionally, communication tools like email clients and instant messaging apps facilitate seamless interaction with staff and residents.

Templates

A Sheltered Housing Operations Manager would need various templates to streamline operations and ensure consistency. These include tenant application forms to gather essential information, lease agreements to outline terms and conditions, and maintenance request forms for reporting issues. Incident report templates are crucial for documenting any accidents or disturbances. Regular inspection checklists help maintain property standards, while budget planning templates assist in financial management. Meeting agenda and minutes templates ensure organized and productive staff meetings. Additionally, feedback forms for tenants can help gauge satisfaction and identify areas for improvement.