Job Duties: Shoe Repair Shop Operations Manager

Shoe Repair Shop Operations Manager Jobs

In this article, we’ll look at the job information you need to know, including an example of Shoe Repair Shop Operations Manager daily duties, a typical work day in the role & team meetings you would attend. We’ll also look at alternative names for this role and the software & templates you would use in this role.

Duties

A Shoe Repair Shop Operations Manager oversees daily operations, ensuring efficient workflow and high-quality service. They manage staff, schedule shifts, and provide training on repair techniques and customer service. They handle inventory, order supplies, and maintain equipment. The manager also addresses customer inquiries and complaints, ensuring satisfaction. Financial responsibilities include budgeting, pricing services, and managing cash flow. They implement marketing strategies to attract customers and increase sales. Additionally, they ensure compliance with safety regulations and maintain a clean, organized shop environment.

Typical Work Day

A Shoe Repair Shop Operations Manager starts the day by opening the shop and ensuring all equipment is functional. They review the day’s schedule, assign tasks to staff, and handle customer inquiries and drop-offs. Throughout the day, they oversee repair work, manage inventory, and order supplies as needed. They also handle administrative duties such as bookkeeping, payroll, and marketing efforts. Customer satisfaction is a priority, so they often inspect completed repairs for quality. The manager closes the shop, ensuring everything is secure and ready for the next day.

Regular Meetings

A Shoe Repair Shop Operations Manager would run or attend various types of meetings to ensure smooth operations. They would conduct staff meetings to discuss daily tasks, performance, and customer service improvements. They might also hold training sessions to introduce new repair techniques or equipment. Regular inventory meetings would be necessary to manage supplies and materials. Additionally, they would attend financial review meetings to analyze budgets and expenses. Customer feedback sessions could be organized to address complaints and improve service quality. Lastly, they might participate in industry networking events to stay updated on trends and innovations.

Alternative Names

The occupation of a Shoe Repair Shop Operations Manager can be referred to by several alternative names. One common alternative is Shoe Repair Shop Supervisor, which emphasizes the supervisory role. Another option is Footwear Repair Shop Manager, highlighting the focus on footwear. Additionally, the title Shoe Repair Shop Coordinator can be used to stress the coordination aspect of the job. Some may also refer to this role as a Shoe Repair Shop Director, which underscores a higher level of responsibility and leadership.

Software

A Shoe Repair Shop Operations Manager would benefit from several types of software to streamline operations. Point of Sale (POS) software is essential for managing transactions and inventory. Customer Relationship Management (CRM) software helps track customer interactions and preferences. Scheduling software is useful for managing staff shifts and appointments. Accounting software is necessary for handling finances, including invoicing and payroll. Additionally, project management software can assist in tracking repair jobs and deadlines. Marketing software, such as email marketing tools, can help in promoting services and engaging with customers. Finally, supply chain management software ensures timely ordering and tracking of repair materials.

Templates

A Shoe Repair Shop Operations Manager would need several types of templates to streamline operations. These include a customer intake form to record repair requests and contact details, an inventory management template to track materials and supplies, and a repair log to monitor the status and details of ongoing projects. Additionally, a pricing list template would help standardize costs for various services, while a daily sales report template would assist in tracking revenue. Employee scheduling templates would ensure adequate staffing, and a customer feedback form would help gather insights for service improvement.