Job Duties: Small Engine Repair Service Operations Manager

Small Engine Repair Service Operations Manager Jobs

In this article, we’ll look at the job information you need to know, including an example of Small Engine Repair Service Operations Manager daily duties, a typical work day in the role & team meetings you would attend. We’ll also look at alternative names for this role and the software & templates you would use in this role.

Duties

A Small Engine Repair Service Operations Manager oversees daily operations, ensuring efficient workflow and high-quality service. They manage staff, including hiring, training, and scheduling technicians. They also handle customer relations, addressing inquiries and resolving complaints. Inventory management is crucial, requiring them to order parts and maintain stock levels. Financial responsibilities include budgeting, invoicing, and tracking expenses. They implement safety protocols and ensure compliance with industry regulations. Additionally, they develop marketing strategies to attract new customers and retain existing ones. Overall, they aim to optimize operational efficiency and customer satisfaction.

Typical Work Day

A Small Engine Repair Service Operations Manager typically starts their day by reviewing the schedule and prioritizing repair jobs. They oversee the workflow, ensuring technicians have the necessary tools and parts. Throughout the day, they handle customer inquiries, provide estimates, and manage inventory. They also troubleshoot complex issues, assist with repairs when needed, and ensure safety protocols are followed. Administrative tasks include updating records, processing invoices, and coordinating with suppliers. Regular team meetings are held to discuss performance and address any concerns. The day ends with a review of completed jobs and planning for the next day.

Regular Meetings

A Small Engine Repair Service Operations Manager would run or attend various types of meetings. These include daily team briefings to discuss work schedules and job assignments, and weekly staff meetings to review performance metrics and address any operational issues. They would also conduct client meetings to discuss service requirements and provide updates on repair progress. Additionally, they might attend supplier meetings to negotiate parts and equipment purchases, and safety meetings to ensure compliance with industry standards. Periodic training sessions to update staff on new repair techniques and technologies would also be part of their responsibilities.

Alternative Names

The occupation of Small Engine Repair Service Operations Manager can be referred to by several alternative names. These include Small Engine Service Manager, Small Engine Repair Shop Manager, Small Engine Maintenance Manager, and Small Engine Repair Operations Supervisor. Other possible titles are Small Engine Workshop Manager, Small Engine Repair Department Head, and Small Engine Service Operations Coordinator. Each of these titles reflects the managerial and operational responsibilities associated with overseeing the repair and maintenance of small engines.

Software

A Small Engine Repair Service Operations Manager would need several types of software to efficiently run the business. They would benefit from a robust Customer Relationship Management (CRM) system to manage client interactions and service history. Inventory management software is essential for tracking parts and supplies. Scheduling software helps in organizing repair appointments and staff shifts. Accounting software is crucial for handling invoicing, payroll, and financial reporting. Additionally, diagnostic software specific to small engines can aid in troubleshooting and repairs. Finally, a point-of-sale (POS) system would streamline transactions and sales processes.

Templates

As a Small Engine Repair Service Operations Manager, you would need several types of templates to streamline operations. These include work order templates to document repair requests and track progress, inventory management templates to monitor parts and supplies, and scheduling templates to organize technician shifts and appointments. Additionally, customer feedback forms are essential for gathering client input, while financial tracking templates help manage budgets and expenses. Employee performance review templates ensure consistent evaluations, and safety checklists maintain compliance with regulations. These templates collectively enhance efficiency, organization, and service quality.