Job Duties: Squash Court Operations Manager

Squash Court Operations Manager Jobs

In this article, we’ll look at the job information you need to know, including an example of Squash Court Operations Manager daily duties, a typical work day in the role & team meetings you would attend. We’ll also look at alternative names for this role and the software & templates you would use in this role.

Duties

A Squash Court Operations Manager oversees the daily operations of squash facilities, ensuring courts are well-maintained and safe for use. They coordinate scheduling for court bookings, manage staff, and handle customer inquiries and complaints. They also oversee the cleanliness and readiness of the courts, manage inventory for equipment and supplies, and ensure compliance with health and safety regulations. Additionally, they may organize events, tournaments, and promotional activities to boost facility usage. Financial responsibilities include budgeting, financial reporting, and managing membership fees. Effective communication and organizational skills are essential for this role.

Typical Work Day

A Squash Court Operations Manager typically starts their day by inspecting the courts for cleanliness and safety, ensuring all equipment is in good condition. They then review the day’s schedule, coordinating with staff to confirm bookings and manage any last-minute changes. Throughout the day, they oversee court maintenance, handle customer inquiries, and address any issues that arise. They also manage inventory, order supplies, and ensure compliance with health and safety regulations. In the afternoon, they might meet with trainers or organize promotional events. The day often ends with administrative tasks, such as updating records and preparing reports.

Regular Meetings

A Squash Court Operations Manager would run or attend various types of meetings to ensure smooth operations. They would conduct staff meetings to discuss scheduling, maintenance, and customer service. They would also attend budget meetings with financial officers to review expenses and plan for future investments. Strategy meetings with marketing teams would be essential to boost membership and event participation. Additionally, they would participate in safety and compliance meetings to ensure all regulations are met. Lastly, they might attend community outreach meetings to foster local partnerships and promote the sport.

Alternative Names

A Squash Court Operations Manager can also be referred to as a Squash Facility Manager, emphasizing their role in overseeing the entire facility. Another alternative name is Squash Club Manager, which highlights their responsibility for managing a club dedicated to squash. They might also be called a Squash Court Supervisor, focusing on their supervisory duties. Additionally, the title Squash Center Director can be used to denote a higher level of authority and responsibility within a larger squash center.

Software

A Squash Court Operations Manager would need scheduling software to manage court bookings and reservations efficiently. Customer relationship management (CRM) software is essential for maintaining member information and communication. Financial management software is necessary for handling billing, payments, and financial reporting. Facility management software helps in tracking maintenance schedules and inventory. Additionally, marketing software can assist in promoting events and programs. Lastly, employee management software is useful for scheduling staff shifts and tracking work hours.

Templates

A Squash Court Operations Manager would need several types of templates to ensure smooth and efficient operations. These include scheduling templates for court bookings and staff shifts, maintenance checklists for regular court upkeep, and incident report forms for any accidents or issues. Additionally, they would benefit from membership application forms, event planning templates for tournaments, and financial tracking sheets for budgeting and expenses. Customer feedback forms are also essential to gather insights for service improvements. These templates help streamline processes, maintain high standards, and enhance customer satisfaction.