Job Duties: Subaru Dealer Operations Manager

Subaru Dealer Operations Manager Jobs

In this article, we’ll look at the job information you need to know, including an example of Subaru Dealer Operations Manager daily duties, a typical work day in the role & team meetings you would attend. We’ll also look at alternative names for this role and the software & templates you would use in this role.

Duties

A Subaru Dealer Operations Manager oversees the daily operations of a Subaru dealership, ensuring efficient and profitable performance. They manage sales, service, and parts departments, setting and achieving sales targets while maintaining high customer satisfaction. They recruit, train, and supervise staff, fostering a productive work environment. The manager also develops and implements marketing strategies to boost dealership visibility and sales. They monitor financial performance, prepare budgets, and ensure compliance with Subaru’s standards and policies. Additionally, they handle customer complaints and resolve issues promptly to maintain a positive dealership reputation.

Typical Work Day

A Subaru Dealer Operations Manager typically starts their day by reviewing sales reports and inventory levels. They hold morning meetings with sales and service teams to set daily goals and address any issues. Throughout the day, they oversee customer interactions, ensuring high satisfaction and resolving complaints. They coordinate with the finance department to manage budgets and approve expenditures. Regularly, they meet with Subaru corporate representatives to discuss performance metrics and implement new strategies. The day often ends with a review of the day’s achievements and planning for the next.

Regular Meetings

A Subaru Dealer Operations Manager would run or attend various types of meetings, including sales strategy sessions to boost dealership performance, inventory management meetings to ensure optimal stock levels, and customer service reviews to enhance client satisfaction. They would also participate in financial performance reviews to analyze profitability, staff training sessions to improve team skills, and marketing strategy meetings to plan promotional activities. Additionally, they might attend regional or national Subaru corporate meetings to align dealership operations with broader company goals and industry trends.

Alternative Names

A Subaru Dealer Operations Manager can also be referred to as a Subaru Dealership Operations Director, Subaru Dealership General Manager, or Subaru Dealership Operations Supervisor. Other alternative titles include Subaru Dealership Manager, Subaru Dealer General Operations Manager, and Subaru Dealership Business Manager. These titles reflect the various responsibilities and leadership roles associated with managing the operations of a Subaru dealership, ensuring efficient business practices, and maintaining high standards of customer service.

Software

A Subaru Dealer Operations Manager would need a variety of software to effectively manage dealership operations. Customer Relationship Management (CRM) software is essential for tracking customer interactions and sales leads. Dealer Management Systems (DMS) are crucial for handling inventory, sales, service, and finance operations. Accounting software is necessary for managing financial transactions and payroll. Additionally, marketing automation tools can help in executing and tracking marketing campaigns. Service scheduling software is important for managing service appointments and technician workloads. Finally, communication tools like email and instant messaging platforms are vital for internal and external communications.

Templates

A Subaru Dealer Operations Manager would need various templates to streamline operations and ensure consistency. These include sales report templates to track performance metrics, customer feedback forms to gauge satisfaction, and inventory management templates to monitor stock levels. Additionally, they would require employee performance review templates to evaluate staff, marketing campaign templates to plan promotions, and financial statement templates to oversee budgets and expenditures. Service appointment scheduling templates would also be essential to manage customer bookings efficiently.