Job Duties: Support Group Operations Manager

Support Group Operations Manager Jobs

In this article, we’ll look at the job information you need to know, including an example of Support Group Operations Manager daily duties, a typical work day in the role & team meetings you would attend. We’ll also look at alternative names for this role and the software & templates you would use in this role.

Duties

A Support Group Operations Manager oversees the daily operations of support groups, ensuring they run smoothly and effectively. They coordinate schedules, manage budgets, and allocate resources to meet the needs of the groups. They also recruit, train, and supervise facilitators and volunteers, ensuring they adhere to organizational policies and best practices. Additionally, they monitor and evaluate the effectiveness of the support groups, gathering feedback to implement improvements. The manager collaborates with other departments to integrate support services and may also handle conflict resolution and crisis management. They ensure compliance with legal and ethical standards, maintaining a safe and supportive environment for all participants.

Typical Work Day

A Support Group Operations Manager typically starts their day by reviewing emails and prioritizing tasks. They then conduct a morning meeting with their team to discuss daily objectives and address any immediate concerns. Throughout the day, they monitor group activities, ensuring adherence to protocols and providing guidance as needed. They also handle administrative duties, such as scheduling, budgeting, and reporting. Regular check-ins with team members help maintain morale and address any issues. The manager often meets with senior management to discuss performance metrics and strategic planning. The day concludes with a review of progress and planning for the next day.

Regular Meetings

A Support Group Operations Manager would run or attend various types of meetings. They would lead team meetings to coordinate staff activities and ensure alignment with organizational goals. They would also conduct training sessions to enhance team skills and knowledge. Regular check-ins with support group facilitators would be essential to address any issues and provide guidance. Additionally, they would attend strategic planning meetings with senior management to discuss long-term objectives and resource allocation. Finally, they might participate in community outreach meetings to build partnerships and promote the support group’s services.

Alternative Names

The occupation of Support Group Operations Manager can be referred to by several alternative names. One common alternative is Support Group Coordinator, emphasizing the role’s focus on organizing and managing group activities. Another alternative is Peer Support Program Manager, highlighting the management of peer-led support initiatives. Additionally, the title Group Facilitation Manager can be used, reflecting the responsibility of overseeing group sessions and ensuring effective facilitation. Lastly, the term Community Support Manager can also be applied, indicating a broader scope of managing support services within a community context. Each of these titles underscores different aspects of the role while maintaining the core responsibilities of managing support group operations.

Software

A Support Group Operations Manager would need customer relationship management (CRM) software to track interactions and manage client data efficiently. They would also require project management tools like Asana or Trello to organize tasks and monitor team progress. Communication platforms such as Slack or Microsoft Teams are essential for facilitating team collaboration. Additionally, they would benefit from data analytics software to analyze performance metrics and identify areas for improvement. Finally, help desk software like Zendesk or Freshdesk is crucial for managing support tickets and ensuring timely resolution of customer issues.

Templates

A Support Group Operations Manager would need several types of templates to streamline their work. These include meeting agendas to ensure structured and productive sessions, attendance sheets to track participant engagement, and feedback forms to gather insights for improvement. They would also require incident report templates to document any issues, communication templates for consistent messaging, and scheduling templates to organize sessions and staff shifts. Additionally, budget tracking templates would be essential for financial oversight, and performance evaluation templates would help in assessing staff and program effectiveness. These templates collectively enhance efficiency and ensure smooth operations.