This article outlines the information you need when working as an Operations Manager job at your Surplus Store. Want to stay up-to-date with all things operations management? See our resources.
Job Duties: Surplus Store Operations Manager
Contents
Surplus Store Operations Manager Jobs
In this article, we’ll look at the job information you need to know, including an example of Surplus Store Operations Manager daily duties, a typical work day in the role & team meetings you would attend. We’ll also look at alternative names for this role and the software & templates you would use in this role.
Duties
A Surplus Store Operations Manager oversees the daily operations of a surplus store, ensuring efficient and profitable management. They are responsible for inventory control, including receiving, categorizing, and pricing surplus goods. They manage staff, providing training and scheduling shifts. Customer service is a key duty, addressing inquiries and resolving issues. The manager also handles financial tasks such as budgeting, sales tracking, and financial reporting. They develop marketing strategies to attract customers and increase sales. Additionally, they ensure compliance with safety regulations and store policies. Regularly, they analyze sales data to make informed decisions about stock and promotions.
Typical Work Day
A Surplus Store Operations Manager typically starts their day by reviewing sales reports and inventory levels to plan restocking needs. They then oversee the opening of the store, ensuring all staff are present and briefed on daily tasks. Throughout the day, they manage customer service, address any issues, and coordinate with suppliers for new inventory. They also handle administrative tasks such as scheduling, payroll, and budgeting. Regularly, they conduct staff meetings to discuss performance and store policies. Before closing, they review the day’s sales, ensure the store is secure, and prepare for the next day.
Regular Meetings
A Surplus Store Operations Manager would run or attend various types of meetings to ensure smooth operations. These include staff meetings to discuss daily tasks, inventory management meetings to review stock levels and order new items, and sales strategy meetings to plan promotions and marketing efforts. They would also attend budget meetings to manage financials, safety meetings to ensure compliance with regulations, and customer feedback sessions to improve service. Additionally, they might participate in vendor negotiations to secure better deals and community outreach meetings to build local partnerships.
Alternative Names
A Surplus Store Operations Manager can be known by several alternative titles. One common alternative is Surplus Store Supervisor, emphasizing the oversight role. Another is Surplus Store Director, which highlights a higher level of responsibility and strategic planning. The title Surplus Store Coordinator can also be used, focusing on the organizational aspects of the job. Additionally, some may refer to this role as a Surplus Store Administrator, indicating a focus on administrative duties. Lastly, the term Surplus Store Leader can be used to underscore the leadership and guidance provided in this position.
Software
A Surplus Store Operations Manager would need inventory management software to track stock levels and manage orders efficiently. Point of Sale (POS) systems are essential for processing transactions and managing customer data. Accounting software is necessary for handling financial records, budgeting, and payroll. Customer Relationship Management (CRM) software helps in maintaining customer interactions and improving service. Additionally, scheduling software is useful for staff management and shift planning. Marketing software can aid in promoting sales and managing social media campaigns. Finally, data analytics tools are beneficial for analyzing sales trends and making informed business decisions.
Templates
A Surplus Store Operations Manager would need various templates to streamline operations and ensure efficiency. Inventory management templates are essential for tracking stock levels and reordering supplies. Sales report templates help in analyzing daily, weekly, and monthly sales performance. Employee scheduling templates ensure optimal staffing and shift coverage. Customer feedback forms are useful for gathering insights to improve service. Financial reporting templates assist in budgeting and financial planning. Additionally, marketing and promotional templates aid in planning and executing sales events and promotions. These templates collectively enhance operational efficiency and customer satisfaction.
