This article outlines the information you need when working as an Operations Manager job at your Tenant’s Union. Want to stay up-to-date with all things operations management? See our resources.
Contents
In this article, we’ll look at the job information you need to know, including an example of Tenant’S Union Operations Manager daily duties, a typical work day in the role & team meetings you would attend. We’ll also look at alternative names for this role and the software & templates you would use in this role.
A Tenant’s Union Operations Manager oversees daily operations, ensuring the organization runs smoothly and effectively. They coordinate tenant advocacy efforts, manage staff and volunteers, and develop strategic plans to address housing issues. They also handle budgeting, fundraising, and financial management to support the union’s activities. Additionally, they liaise with community partners, government agencies, and legal advisors to advocate for tenant rights. The manager organizes workshops, meetings, and outreach programs to educate tenants about their rights and resources. They also address tenant complaints and work to resolve disputes, ensuring fair treatment and compliance with housing laws.
A Tenant’s Union Operations Manager typically starts their day by reviewing emails and messages to address urgent tenant concerns. They then attend a morning staff meeting to coordinate activities and delegate tasks. Throughout the day, they oversee case management, ensuring tenant issues are being handled efficiently. They also meet with community partners, landlords, and legal advisors to advocate for tenant rights. Administrative duties include updating records, preparing reports, and managing budgets. In the afternoon, they might conduct workshops or training sessions for tenants and staff. The day often ends with a review of the day’s accomplishments and planning for upcoming initiatives.
As a Tenant’s Union Operations Manager, one would run or attend various types of meetings. These include strategy sessions to plan advocacy campaigns, tenant rights workshops to educate members, and conflict resolution meetings to mediate disputes between tenants and landlords. Additionally, they would participate in board meetings to discuss organizational governance, community outreach meetings to build partnerships, and fundraising meetings to secure financial support. Regular staff meetings to coordinate daily operations and progress review meetings to assess ongoing projects are also essential.
The occupation of Tenant’s Union Operations Manager can be referred to by several alternative names. One common alternative is Tenant Advocacy Coordinator, which emphasizes the role in supporting tenant rights. Another possible name is Housing Rights Operations Director, highlighting the focus on managing operations related to housing rights. Additionally, the title Tenant Support Services Manager can be used to underscore the managerial aspect of providing services to tenants. Lastly, the role can also be called Tenant Relations Operations Supervisor, which combines the operational and relational aspects of the job.
A Tenant’s Union Operations Manager would need property management software to track rental properties and tenant information efficiently. Customer relationship management (CRM) software is essential for managing interactions with tenants and stakeholders. Project management tools like Trello or Asana help coordinate tasks and initiatives. Financial software, such as QuickBooks, is necessary for budgeting and financial reporting. Communication platforms like Slack or Microsoft Teams facilitate team collaboration. Additionally, document management systems ensure secure storage and easy access to important files. Finally, advocacy and outreach tools, such as NationBuilder, support organizing and mobilizing efforts.
As a Tenant’s Union Operations Manager, you would need various templates to streamline operations and ensure consistency. These include membership application forms to facilitate new member sign-ups, complaint and grievance forms for tenants to report issues, meeting agenda and minutes templates to organize and document meetings, and outreach materials such as flyers and newsletters to communicate with members. Additionally, you would need templates for financial reports to track budgets and expenditures, volunteer sign-up sheets to manage volunteer efforts, and policy documents to outline the union’s rules and procedures.