Job Duties: Toast Restaurant Operations Manager

Toast Restaurant Operations Manager Jobs

In this article, we’ll look at the job information you need to know, including an example of Toast Restaurant Operations Manager daily duties, a typical work day in the role & team meetings you would attend. We’ll also look at alternative names for this role and the software & templates you would use in this role.

Duties

A Toast Restaurant Operations Manager oversees daily operations to ensure smooth functioning and exceptional customer service. They manage staff schedules, training, and performance, ensuring compliance with health and safety regulations. They handle inventory, ordering supplies, and maintaining vendor relationships. Financial responsibilities include budgeting, cost control, and financial reporting. They also address customer feedback, resolve issues, and implement strategies to enhance the dining experience. Additionally, they collaborate with the culinary team to develop and update menus, ensuring quality and consistency. Effective communication and leadership skills are essential to foster a positive work environment and drive the restaurant’s success.

Typical Work Day

A Toast Restaurant Operations Manager typically starts their day by reviewing sales reports and staff schedules. They conduct a morning briefing with the team to discuss daily goals, menu changes, and any special events. Throughout the day, they oversee food preparation, ensure customer satisfaction, and address any issues that arise. They also manage inventory, place orders for supplies, and ensure compliance with health and safety regulations. In the afternoon, they might handle administrative tasks such as payroll, budgeting, and staff training. The day often ends with a final check of the restaurant’s cleanliness and a debrief with the closing staff.

Regular Meetings

As a Toast Restaurant Operations Manager, one would run or attend various types of meetings. These include daily pre-shift briefings to align staff on daily goals and specials, weekly staff meetings to discuss performance, customer feedback, and operational issues, and monthly management meetings to review financial performance and strategic initiatives. Additionally, they would attend vendor meetings to negotiate contracts and ensure supply chain efficiency, and training sessions to keep staff updated on new protocols and standards. Regular health and safety meetings are also essential to ensure compliance with regulations.

Alternative Names

The occupation of Toast Restaurant Operations Manager can be referred to by several alternative names. One common alternative is Restaurant General Manager, which emphasizes the overall leadership role. Another option is Food Service Operations Manager, highlighting the focus on food service management. Additionally, the title Hospitality Operations Manager can be used to underscore the broader scope of hospitality services. Some may also refer to this role as a Dining Services Manager, which specifically points to the management of dining experiences. Lastly, the term Restaurant Operations Director can be used to indicate a higher level of responsibility and oversight within the restaurant’s operations.

Software

A Toast Restaurant Operations Manager would need several types of software to effectively manage restaurant operations. Point of Sale (POS) software, like Toast POS, is essential for processing transactions and managing orders. Inventory management software helps track stock levels and reduce waste. Employee scheduling software ensures efficient staff management and shift planning. Customer relationship management (CRM) software aids in managing customer data and enhancing service. Additionally, accounting software is crucial for financial tracking and reporting. Finally, analytics and reporting tools provide insights into sales performance and operational efficiency.

Templates

As a Toast Restaurant Operations Manager, you would need several types of templates to streamline operations. These include employee scheduling templates to ensure adequate staffing, inventory management templates to track stock levels and orders, and financial reporting templates for budgeting and expense tracking. Additionally, you would benefit from customer feedback forms to gather insights on service quality, training checklists to onboard new staff efficiently, and maintenance logs to keep equipment in top condition. Marketing plan templates would also be useful for promoting the restaurant and planning events.