Job Duties: Toll Booth Operations Manager

Toll Booth Operations Manager Jobs

In this article, we’ll look at the job information you need to know, including an example of Toll Booth Operations Manager daily duties, a typical work day in the role & team meetings you would attend. We’ll also look at alternative names for this role and the software & templates you would use in this role.

Duties

A Toll Booth Operations Manager oversees the daily operations of toll collection facilities. They ensure toll booths are staffed adequately, manage employee schedules, and handle recruitment and training of toll collectors. They monitor and maintain toll collection equipment, ensuring it functions correctly. The manager also handles customer service issues, resolves disputes, and ensures compliance with safety and operational regulations. They analyze traffic patterns and revenue data to optimize operations and report financial and operational performance to higher management. Additionally, they coordinate with maintenance teams for facility upkeep and implement policies to improve efficiency and customer satisfaction.

Typical Work Day

A Toll Booth Operations Manager typically starts their day by reviewing the previous day’s reports and addressing any issues. They conduct briefings with toll booth attendants to ensure smooth operations and compliance with safety protocols. Throughout the day, they monitor traffic flow and toll collection systems, troubleshoot technical problems, and handle customer complaints. They also coordinate with maintenance teams for equipment repairs and upgrades. Regularly, they analyze data to optimize staffing and improve efficiency. The day often ends with preparing performance reports and planning for the next day.

Regular Meetings

A Toll Booth Operations Manager would run or attend several types of meetings. They would conduct staff meetings to discuss daily operations, performance metrics, and address any employee concerns. They would also attend budget meetings with financial officers to review and plan expenditures. Safety meetings would be held to ensure compliance with regulations and to discuss incident reports. Additionally, they might participate in strategic planning sessions with senior management to discuss long-term goals and improvements. Coordination meetings with maintenance teams would be necessary to schedule repairs and upgrades. Lastly, they would attend inter-agency meetings to collaborate with transportation authorities and law enforcement.

Alternative Names

A Toll Booth Operations Manager can also be referred to as a Toll Plaza Supervisor, overseeing the daily functions and staff at toll collection points. Another alternative name is Toll Facility Manager, emphasizing the broader scope of managing the entire toll facility. Additionally, the role can be called a Toll Operations Coordinator, highlighting the coordination aspect of toll operations. Some organizations might use the title Toll Collection Manager, focusing on the collection process. Lastly, the position can be known as a Toll Station Manager, indicating responsibility for a specific toll station.

Software

A Toll Booth Operations Manager would need several types of software to ensure efficient operations. They would require toll collection software to manage and record transactions accurately. Traffic management software is essential for monitoring and controlling traffic flow. Financial management software is necessary for budgeting, accounting, and financial reporting. Customer service software would help in handling inquiries and complaints. Additionally, workforce management software is needed to schedule and manage staff. Lastly, data analytics software is crucial for analyzing traffic patterns and operational efficiency.

Templates

A Toll Booth Operations Manager would need several types of templates to ensure smooth operations. These include shift scheduling templates to manage staff rotations efficiently, incident report templates for documenting any accidents or issues, and maintenance checklists to ensure equipment is functioning properly. Financial reporting templates would be essential for tracking toll collections and expenses. Additionally, training manuals and onboarding templates would help in the effective training of new employees. Customer service response templates would assist in addressing any complaints or inquiries from motorists. Lastly, performance evaluation templates would be useful for assessing staff performance and identifying areas for improvement.