Job Duties: Toll Road Rest Stop Operations Manager

Toll Road Rest Stop Operations Manager Jobs

In this article, we’ll look at the job information you need to know, including an example of Toll Road Rest Stop Operations Manager daily duties, a typical work day in the role & team meetings you would attend. We’ll also look at alternative names for this role and the software & templates you would use in this role.

Duties

A Toll Road Rest Stop Operations Manager oversees the daily operations of rest stop facilities along toll roads. They ensure cleanliness, safety, and functionality of amenities such as restrooms, dining areas, and parking lots. They manage staff, coordinate maintenance and repairs, and handle customer service issues. Additionally, they monitor inventory levels for supplies, enforce compliance with health and safety regulations, and liaise with vendors and contractors. They also analyze operational data to improve efficiency and customer satisfaction, and prepare reports for upper management. Effective communication and problem-solving skills are essential in this role.

Typical Work Day

A Toll Road Rest Stop Operations Manager typically starts their day by reviewing overnight reports and addressing any immediate issues. They conduct a morning inspection of the facilities, ensuring cleanliness and functionality. Throughout the day, they oversee staff, manage schedules, and handle customer inquiries or complaints. They coordinate with vendors for supplies and maintenance services, ensuring all amenities are stocked and operational. Regular meetings with team leaders help address any ongoing concerns. They also monitor financial transactions and prepare daily revenue reports. The day often ends with a final walkthrough to ensure everything is in order for the next shift.

Regular Meetings

A Toll Road Rest Stop Operations Manager would run or attend various types of meetings. These include staff meetings to discuss daily operations, safety protocols, and customer service standards. They would also attend budget meetings to review financial performance and allocate resources effectively. Coordination meetings with maintenance teams are essential to ensure facilities are well-maintained. Additionally, they would participate in vendor meetings to manage contracts for food, fuel, and retail services. Lastly, they might attend strategic planning sessions with senior management to align rest stop operations with broader organizational goals.

Alternative Names

The occupation of a Toll Road Rest Stop Operations Manager can be referred to by several alternative names. One common alternative is Rest Area Supervisor, which emphasizes the oversight role. Another term is Service Plaza Manager, highlighting the management of facilities and services. Additionally, the title Highway Rest Stop Coordinator can be used to stress the coordination aspect of the job. Some may also refer to this role as Travel Plaza Operations Director, which underscores the leadership and operational responsibilities. Lastly, the term Roadside Facility Manager can be used to describe the management of amenities and services provided at rest stops along toll roads.

Software

A Toll Road Rest Stop Operations Manager would need facility management software to oversee maintenance and repairs, and inventory management software to track supplies for restrooms, vending machines, and retail areas. Point-of-sale (POS) systems are essential for managing transactions in retail and dining areas. Scheduling software is crucial for staff management, while customer feedback tools help monitor service quality. Additionally, financial management software aids in budgeting and financial reporting, and security software ensures the safety of the premises. Lastly, communication tools facilitate coordination with staff and external vendors.

Templates

A Toll Road Rest Stop Operations Manager would need several types of templates to ensure smooth operations. These include employee scheduling templates to manage shifts and coverage, maintenance checklists to ensure facilities are clean and functional, and inventory tracking sheets for supplies and retail items. Customer feedback forms are essential for gathering visitor input, while incident report templates help document any accidents or issues. Financial reporting templates are necessary for tracking revenue and expenses. Additionally, marketing and promotional templates can assist in planning events or special offers to attract more visitors.