Job Duties: Tool Repair Shop Operations Manager

Tool Repair Shop Operations Manager Jobs

In this article, we’ll look at the job information you need to know, including an example of Tool Repair Shop Operations Manager daily duties, a typical work day in the role & team meetings you would attend. We’ll also look at alternative names for this role and the software & templates you would use in this role.

Duties

A Tool Repair Shop Operations Manager oversees the daily operations of a tool repair facility. They ensure efficient workflow, manage staff, and maintain high-quality service standards. Responsibilities include scheduling repairs, coordinating with suppliers for parts, and implementing safety protocols. They also handle customer inquiries, provide cost estimates, and ensure timely completion of repairs. Budget management, inventory control, and staff training are key duties. Additionally, they monitor performance metrics, troubleshoot operational issues, and strive for continuous improvement in processes and customer satisfaction. Effective communication and leadership skills are essential for success in this role.

Typical Work Day

A Tool Repair Shop Operations Manager starts the day by reviewing repair schedules and prioritizing tasks. They conduct a morning briefing with the team to discuss daily goals and any urgent repairs. Throughout the day, they oversee the workflow, ensuring tools are repaired efficiently and meet quality standards. They handle customer inquiries, provide status updates, and manage inventory levels. The manager also coordinates with suppliers for parts and materials, addresses any operational issues, and ensures safety protocols are followed. By the end of the day, they review completed tasks, update records, and prepare for the next day’s operations.

Regular Meetings

As a Tool Repair Shop Operations Manager, one would run or attend various types of meetings. These include daily team briefings to discuss workflow and priorities, safety meetings to ensure compliance with regulations, and quality control meetings to review repair standards. They would also participate in client meetings to discuss service requirements and updates, vendor meetings to negotiate supplies and parts, and strategic planning sessions with upper management to align shop operations with business goals. Additionally, they might attend training sessions to stay updated on new repair techniques and technologies.

Alternative Names

The occupation of Tool Repair Shop Operations Manager can be referred to by several alternative names. One common alternative is Tool Repair Shop Supervisor, which emphasizes the oversight aspect of the role. Another option is Tool Maintenance Manager, highlighting the focus on maintaining and repairing tools. Additionally, the title Tool Service Center Manager can be used, reflecting the service-oriented nature of the position. Some may also refer to this role as Tool Repair Facility Manager, which underscores the management of the entire facility. Lastly, the term Tool Repair Operations Coordinator can be used to indicate the coordination and operational responsibilities of the job.

Software

A Tool Repair Shop Operations Manager would need inventory management software to track tools and parts, and repair management software to schedule and monitor repair jobs. Customer relationship management (CRM) software is essential for maintaining client information and communication. Accounting software is necessary for handling invoices, payments, and financial records. Additionally, they would benefit from project management software to oversee team tasks and deadlines, and possibly a point-of-sale (POS) system for transactions. Lastly, having access to data analytics tools can help in making informed business decisions.

Templates

As a Tool Repair Shop Operations Manager, you would need several types of templates to streamline operations. These include work order templates for tracking repair jobs, inventory management templates for monitoring tool parts and supplies, and maintenance schedule templates to ensure regular servicing of equipment. Additionally, customer service templates for handling inquiries and complaints, employee shift schedule templates for managing staff, and financial report templates for budgeting and expense tracking are essential. Safety inspection checklists and training documentation templates would also be crucial to maintain compliance and ensure a safe working environment.