Job Duties: Townhouse Complex Operations Manager

Townhouse Complex Operations Manager Jobs

In this article, we’ll look at the job information you need to know, including an example of Townhouse Complex Operations Manager daily duties, a typical work day in the role & team meetings you would attend. We’ll also look at alternative names for this role and the software & templates you would use in this role.

Duties

A Townhouse Complex Operations Manager oversees the daily operations of a residential community. They manage maintenance staff, coordinate repairs, and ensure the property is well-maintained. They handle tenant relations, addressing complaints and facilitating communication between residents and management. Financial responsibilities include budgeting, rent collection, and expense tracking. They also ensure compliance with local regulations and safety standards. Additionally, they may organize community events and oversee leasing activities to maintain high occupancy rates. Effective communication, problem-solving, and organizational skills are essential for this role.

Typical Work Day

A Townhouse Complex Operations Manager typically starts their day by reviewing maintenance requests and prioritizing urgent issues. They conduct a morning walk-through of the property to inspect common areas and address any immediate concerns. Throughout the day, they coordinate with maintenance staff, contractors, and vendors to ensure timely repairs and upkeep. They also handle resident inquiries, process lease applications, and manage tenant relations. Administrative tasks include updating records, preparing reports, and budgeting. In the afternoon, they might attend meetings with the property owner or board members to discuss ongoing projects and future improvements. The day often ends with a final check of the property and ensuring all tasks are on track.

Regular Meetings

A Townhouse Complex Operations Manager would run or attend various types of meetings to ensure smooth operations. These include resident meetings to address community concerns and updates, staff meetings to coordinate maintenance and administrative tasks, and budget meetings to review financials and plan expenditures. They would also attend board meetings to discuss strategic planning and policy changes, vendor meetings to negotiate contracts and services, and emergency response meetings to prepare for and manage crises. Additionally, they might participate in local government meetings to stay informed about regulations affecting the complex.

Alternative Names

A Townhouse Complex Operations Manager can be referred to by several alternative names. One common title is Property Manager, which broadly covers the responsibilities of overseeing residential properties. Another alternative is Community Manager, emphasizing the role in fostering a cohesive living environment. Additionally, the title Residential Facilities Manager can be used, highlighting the focus on maintaining the physical aspects of the complex. Some may also use the term Housing Complex Supervisor, which underscores the supervisory duties involved. Lastly, the title Estate Manager can be applicable, particularly in more upscale or extensive townhouse complexes.

Software

A Townhouse Complex Operations Manager would need property management software to handle tenant information, lease agreements, and maintenance requests efficiently. Financial management software is essential for budgeting, accounting, and tracking expenses. Communication tools, such as email platforms and messaging apps, are necessary for staying in touch with residents and staff. Scheduling software helps in organizing maintenance tasks and staff shifts. Additionally, security management software is crucial for monitoring access and ensuring the safety of the complex. Finally, customer relationship management (CRM) software can assist in maintaining positive tenant relations and addressing concerns promptly.

Templates

A Townhouse Complex Operations Manager would need various templates to streamline operations and ensure consistency. These include maintenance request forms for residents to report issues, lease agreement templates for new tenants, and inspection checklists to ensure units meet safety and quality standards. Additionally, they would benefit from budget planning templates to manage finances, incident report forms for documenting accidents or complaints, and communication templates for notices and newsletters to residents. Meeting agenda templates would also be useful for organizing staff and board meetings efficiently.