Job Duties: Upholstery Cleaning Service Operations Manager

This article outlines the information you need when working as an Operations Manager job at your Upholstery Cleaning Service. Want to stay up-to-date with all things operations management? See our resources.

Upholstery Cleaning Service Operations Manager Jobs

In this article, we’ll look at the job information you need to know, including an example of Upholstery Cleaning Service Operations Manager daily duties, a typical work day in the role & team meetings you would attend. We’ll also look at alternative names for this role and the software & templates you would use in this role.

 

Duties

An Upholstery Cleaning Service Operations Manager oversees daily operations, ensuring efficient service delivery and customer satisfaction. They manage and train cleaning staff, schedule appointments, and coordinate logistics. They also handle inventory, maintain equipment, and ensure compliance with safety and industry standards. The manager addresses customer inquiries and complaints, providing solutions to enhance service quality. They monitor financial performance, prepare reports, and implement strategies for business growth. Additionally, they stay updated on industry trends and innovations to improve service offerings.

Typical Work Day

An Upholstery Cleaning Service Operations Manager typically starts their day by reviewing the schedule and assigning tasks to cleaning teams. They ensure all equipment and supplies are ready and in good condition. Throughout the day, they monitor job progress, address any issues that arise, and provide support to their teams. They also handle customer inquiries, schedule appointments, and manage billing and invoicing. In the afternoon, they might conduct quality checks on completed jobs and gather feedback from clients. The day often ends with administrative tasks, such as updating records and planning for the next day.

Regular Meetings

An Upholstery Cleaning Service Operations Manager would run or attend various types of meetings. These include team briefings to discuss daily schedules and assignments, safety meetings to review protocols and ensure compliance, and training sessions to introduce new cleaning techniques or equipment. They would also participate in client meetings to address specific cleaning needs and feedback, and strategy meetings with senior management to plan business growth and operational improvements. Additionally, they might attend vendor meetings to negotiate supplies and equipment deals, and performance review meetings to evaluate staff productivity and service quality.

Alternative Names

The occupation of Upholstery Cleaning Service Operations Manager can be referred to by several alternative names. These include Upholstery Cleaning Supervisor, Upholstery Maintenance Manager, Fabric Cleaning Operations Coordinator, Upholstery Care Operations Director, and Upholstery Service Manager. Each of these titles reflects the role’s focus on overseeing the cleaning and maintenance of upholstery, managing staff, and ensuring high-quality service delivery.

Software

An Upholstery Cleaning Service Operations Manager would need several types of software to efficiently run their business. Scheduling software is essential for managing appointments and dispatching cleaning teams. Customer relationship management (CRM) software helps in maintaining client information and tracking interactions. Inventory management software is necessary for keeping track of cleaning supplies and equipment. Accounting software is crucial for handling invoicing, payroll, and financial reporting. Additionally, mobile apps for field service management can assist in real-time communication with staff and clients. Lastly, marketing software can aid in promoting services and managing online reviews.

Templates

An Upholstery Cleaning Service Operations Manager would need several types of templates to streamline operations. These include scheduling templates to organize appointments and staff shifts efficiently. They would also require customer service templates for consistent communication, such as booking confirmations, service reminders, and follow-up emails. Additionally, they would benefit from inventory management templates to track cleaning supplies and equipment. Financial templates for invoicing, expense tracking, and budgeting are essential. Lastly, performance evaluation templates for staff assessments and training records would help maintain high service standards.

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