Job Duties: Washer & Dryer Repair Service Operations Manager

Washer & Dryer Repair Service Operations Manager Jobs

In this article, we’ll look at the job information you need to know, including an example of Washer & Dryer Repair Service Operations Manager daily duties, a typical work day in the role & team meetings you would attend. We’ll also look at alternative names for this role and the software & templates you would use in this role.

Duties

A Washer & Dryer Repair Service Operations Manager oversees daily operations, ensuring efficient and effective service delivery. They coordinate repair schedules, manage a team of technicians, and handle customer inquiries and complaints. They are responsible for maintaining inventory of parts and tools, ensuring compliance with safety regulations, and implementing quality control measures. Additionally, they analyze performance metrics, prepare reports, and develop strategies to improve service efficiency and customer satisfaction. They also liaise with suppliers, negotiate contracts, and manage budgets to optimize operational costs.

Typical Work Day

A Washer & Dryer Repair Service Operations Manager typically starts their day by reviewing service requests and scheduling technician assignments. They ensure that all parts and tools are available for the day’s repairs. Throughout the day, they monitor job progress, address any issues that arise, and provide technical support to technicians. They also handle customer inquiries and complaints, ensuring high service standards. Administrative tasks include updating service records, managing inventory, and coordinating with suppliers. The day often ends with a review of completed jobs and planning for the next day.

Regular Meetings

A Washer & Dryer Repair Service Operations Manager would run or attend various types of meetings. These include team meetings to discuss daily operations, repair schedules, and technician assignments. They would also hold training sessions to update staff on new repair techniques and safety protocols. Customer service meetings would be essential to address client feedback and improve service quality. Additionally, they might attend vendor meetings to negotiate parts and supplies. Strategic planning meetings with upper management to discuss business growth and market trends would also be part of their responsibilities.

Alternative Names

The occupation of Washer & Dryer Repair Service Operations Manager can be referred to by several alternative names. These include Laundry Appliance Service Manager, Laundry Equipment Repair Operations Supervisor, and Home Appliance Repair Service Manager. Other possible titles are Laundry Machine Maintenance Operations Manager, Washer and Dryer Service Coordinator, and Laundry Systems Repair Manager. Each of these titles reflects the core responsibilities of overseeing the repair and maintenance of laundry appliances, managing service teams, and ensuring efficient operations within the service department.

Software

A Washer & Dryer Repair Service Operations Manager would need several types of software to efficiently manage their operations. They would require customer relationship management (CRM) software to track client interactions and service history. Scheduling and dispatch software is essential for coordinating repair appointments and technician assignments. Inventory management software helps in tracking parts and supplies. Accounting software is necessary for handling invoicing, payments, and financial reporting. Additionally, mobile apps for technicians can facilitate real-time updates and communication. Finally, analytics and reporting tools are useful for monitoring performance metrics and optimizing operations.

Templates

A Washer & Dryer Repair Service Operations Manager would need several types of templates to streamline operations. These include service request forms to document customer issues, work order templates to assign tasks to technicians, and maintenance checklists to ensure thorough inspections. They would also benefit from inventory tracking sheets to manage parts and supplies, and customer feedback forms to gather service quality insights. Additionally, scheduling templates would help in organizing technician appointments, while financial report templates would assist in budgeting and expense tracking. Lastly, training manuals and safety procedure templates are essential for staff development and compliance.